Customer Services Advisor
5 months ago
**The Role**:
**CUSTOMER SERVICES ADVISOR**
**Salary dependant on experience**
**Full Time position**
**Permanent Contract**
**Location: Chapeltown, North Sheffield**
**Monday to Friday 9am - 5pm, 37.5 hours 25 days holiday**
**Introduction to NFU Mutual**
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
**About the Agency**
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Sheffield Agency.
**About the role**:
Handling general insurance enquiries, claims, policy alterations and renewals.
Selling new NFU Mutual insurance policies, initially Motor and Home policies with a view to eventually developing skills for Commercial sector.
Introduce NFU Mutual Financial Services products to new and existing customers.
You may also be required to undertake additional tasks or duties from time to time as necessary to meet the needs of the business.
**About you**:
A self-motivated individual you will show initiative, be organised, a punctual timekeeper and be excited to provide excellent customer service.
Proficient IT skills, Microsoft Office & Dynamics skills an advantage.
**Our commitment to you**:
Full training and support given an opportunity to work towards Chartered Institute of Insurance (Cii) Cert qualification. The ability to join a friendly customer orientated team.
**Benefits**:
- Option for 1 day homeworking following completed licencing compliance criteria.
- Salary Sacrifice Holiday Buyback up to 5 days per year
- Free Parking
- Incentive bonus structure
- Semi-Rural setting (no town commuting)
- Ongoing training and development possible
Please note we will keep your information on record for 6 months.
**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
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