Claims Advisor
6 months ago
**Who are we?**
We are The Motoring Organisation, a leading provider of protection products for the motor industry. We are based in Sheffield serving the UK. We operate under a number of prestigious brands, our principal brand being The Motoring Organisation.
**So, what will you actually be doing?**
You will be handling inbound and outbound enquiries from our customers, offering administrative support with their extended vehicle warranty claims. These calls will typically include helping our customers when they have a fault on their vehicle, helping them locate and book into a suitable repairing garage. In addition to calls from customer you will help repairers with our claim process to inform us what's gone wrong.
Full training will be provided to ensure you are comfortable in your role and that our customers receive the best service in the market.
**What do we want from you?**
It’s simple really; commitment, a natural ability to understand what our customers needs, and an approach to treating customers fairly at all times. A bit of common sense goes a long way too
We have a great working environment, so be prepared to become part of a close working team.
**What you get in return**
A permanent role within a people friendly organisation, with the training you need to ensure our customers receive the best service in the market.
Our hours of work are Monday to Friday 9am until 5pm - no weekends..
The basic salary for the role is £21500 per year.
Up to 25 days holidays per year, in addition to bank holidays.
**Pre-employment checks**
It is a legal requirement to ensure that all our staff are of good repute and we may perform background checks to this end.
For example, we may perform bankruptcy checks via the Individual Insolvency Register (IIR) which is a public record. We may also request a basic disclosure criminal conviction check via the Disclosure and Barring Service (DBS) formerly the Criminal Records Bureau (CRB).
Our lawful basis for processing this data will be legal obligations and legitimate interests.
**STRICTLY NO AGENCIES**
**Job Type**: Permanent,
**Salary**: £21500 /year
**Salary**: £21,500.00 per year
**Benefits**:
- Company pension
- On-site parking
- Sick pay
Schedule:
- Holidays
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: CSADVISOR-032021
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