Customer Experience Architect

2 weeks ago


London, Greater London, United Kingdom DEPOP Full time
About This Opportunity

We're on a mission to revolutionize the way people shop and sell at DEPOP, and we need a skilled professional to help us achieve this goal. As a seasoned Data Integrity Specialist, you'll play a critical role in safeguarding customer data accuracy, cleanliness, and compliance across our various platforms.

Main Tasks
  • Ensure the integrity of customer information across multiple systems by verifying data consistency and accuracy.
  • Collaborate with the CRM team to maintain consent alignment with user preferences and ensure effective campaign coordination.
  • Liaise with Braze representatives to ensure seamless feature implementation and advocate for email deliverability excellence within the CRM team.
  • Oversight of experiment libraries to ensure correct Braze configurations and accurate Looker recordings.
  • Develop actionable strategies informed by data insights, focusing on audience segmentation, data hygiene improvements, and deduplication/enrichment.
Essential Skills
  • Proficiency in marketing and customer data platforms (e.g., Segment, Braze) and experimentation tools (e.g., Optimizely).
  • Familiarity with email deliverability principles, including SPAM policies, reputation management, and best practices.
  • Excellent cross-functional communication skills, enabling technical discussions at all business levels.
  • Proficiency in SQL.
Compensation Package

Salary: $80,000 - $110,000 per year



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