Shift Leader

1 month ago

Lichfield, Staffordshire, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking a highly motivated and experienced Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for overseeing the daily operations of the store, ensuring that customers receive excellent service, and leading a team of colleagues to achieve sales and customer satisfaction targets.

Key Responsibilities
  • Lead and motivate a team of colleagues to deliver excellent customer service and achieve sales targets
  • Oversee the daily operations of the store, including opening and closing procedures, stock management, and visual merchandising
  • Ensure that customers receive excellent service, including responding to customer complaints and resolving issues promptly
  • Work closely with the store management team to achieve sales and customer satisfaction targets
  • Develop and implement plans to improve customer service and sales performance
  • Monitor and control store expenses, including labor costs, stock levels, and waste management
  • Ensure that the store is clean, tidy, and well-presented at all times
  • Recruit, train, and develop colleagues to ensure that they have the skills and knowledge required to deliver excellent customer service
Requirements
  • Proven experience in a retail management role, preferably in a fast-paced environment
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong customer service skills, with the ability to respond to customer complaints and resolve issues promptly
  • Ability to work flexibly, including evenings, weekends, and public holidays
  • Basic mathematical skills, with the ability to manage cash and operate a till
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A fun and supportive work environment
  • Discounts on Tesco products and services
  • Access to training and development programs

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