Customer Service and Administration Associate
4 days ago
We are a family-run holiday operator with a passion for providing exceptional customer experiences. With 12 hotels across the UK and a fleet of luxury coaches, we offer a range of services to cater to different needs and preferences.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist. This role involves providing excellent customer service, maintaining a clean and tidy reception area, and performing general office duties.
Responsibilities and Duties
- Meet and greet guests, respond to their queries and resolve any issues that may arise.
- Build strong relationships with guests and resolve complaints or issues in a timely and professional manner.
- Assist in maintaining a clean and tidy reception area, ensuring a pleasant environment for guests.
- Perform general office duties, including filing and telephone tasks.
What We Offer
This role offers a competitive salary of up to £11.69 per hour, paid on an hourly basis. You will also receive £50 upon completion of basic training and £100 for referring a friend. In addition to your salary, you will get a healthy work-life balance, mental wellbeing and financial assistance package, and an extra paid day off for your birthday.
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