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Customer Sales Support Manager

2 months ago

Swindon, Swindon, United Kingdom Banner Lane Full time
Job Description

Banner Lane is seeking a highly skilled Customer Sales Support Manager to join our team. As a leading high-tech electronics company, we specialize in advanced systems for military, broadcast, and satellite communications.

We are looking for a professional who can help us maintain our commitment to customer satisfaction and operational efficiency as we scale. The ideal candidate will have a strong background in customer support and sales, with excellent communication and problem-solving skills.

Key Responsibilities:

Sales Activities:

  • Provide exceptional customer service by gathering all relevant information relating to customer inquiries.
  • Offer information on quotes, orders, and inquiries via phone and in conjunction with Business Development Managers (BDMs).
  • Support BDMs by providing quotation and proposal assistance.
  • Process customer orders within 24 hours of receipt and ensure orders are acknowledged and invoices are issued promptly.
  • Maintain an accurate CRM database by regularly contacting customers via phone to ensure data cleanliness.
  • Process customer repairs, returns, sample orders, and letters of credit within 24 hours.
  • Manage all aspects of goods import/export, ensuring compliance with relevant legislation, including any specific requirements.
  • Track and manage orders for demonstration and sample products.
  • Coordinate with the marketing team to support their activities.
  • Handle call purchase agreements for stocked items through the Syspro ERP system.

General Activities:

  • Answer phone calls and take messages as required.
  • Provide holiday cover for other Customer Support Coordinators.
  • Manage various ad-hoc projects related to specific customers or products, as required by the business.

Requirements:

  • Minimum 2 years of experience in a customer support role.
  • Strong time management skills with the ability to plan and prioritize tasks effectively.
  • Top A-level grades or equivalent.
  • Excellent written and spoken English.
  • Proficient in Excel, Word, and CRM systems.
  • Enthusiastic and customer-focused with a warm, outgoing personality.
  • Confident in asking questions and seeking support when needed.
  • Ability to work efficiently from pricelists, catalogues, and datasheets.
  • A willingness to learn and adapt to new tasks.