Customer Sales Support Specialist

3 weeks ago


Swindon, Swindon, United Kingdom Banner Lane Full time

At Banner Lane, we're seeking a highly skilled Customer Sales Support Manager to join our team. As a key member of our sales support team, you will play a critical role in maintaining our commitment to customer satisfaction and operational efficiency as we scale.

Key Responsibilities:

Sales Activities:

  • Provide exceptional customer service by gathering all relevant information relating to enquiries.
  • Offer information on quotes, orders, and enquiries via phone and in conjunction with Business Development Managers (BDMs).
  • Support BDMs by providing quotation and proposal assistance.
  • Process customer orders within 24 hours of receipt and ensure orders are acknowledged and invoices are issued promptly.
  • Maintain an accurate CRM database by regularly contacting customers via phone to ensure data cleanliness.
  • Process customer repairs, returns, sample orders, and letters of credit within 24 hours.
  • Manage all aspects of goods import/export, ensuring compliance with relevant legislation, including any specific requirements (e.g., working with the MOD).
  • Track and manage orders for demonstration and sample products.
  • Coordinate with the marketing team to support their activities.
  • Handle call purchase agreements for stocked items through the Syspro ERP system.

General Activities:

  • Answer phone calls and take messages as required.
  • Provide holiday cover for other Customer Support Coordinators.
  • Manage various ad-hoc projects related to specific customers or products, as required by the business.

Requirements:

  • Minimum 2 years of experience in a customer support role.
  • Strong time management skills with the ability to plan and prioritize tasks effectively.
  • Top A-level grades or equivalent.
  • Excellent written and spoken English.
  • Proficient in Excel, Word, and CRM systems.
  • Enthusiastic and customer-focused with a warm, outgoing personality.
  • Confident in asking questions and seeking support when needed.
  • Ability to work efficiently from pricelists, catalogues, and datasheets.
  • A willingness to learn and adapt to new tasks.


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