Customer Service/Sales Professional

4 weeks ago


Swindon, Swindon, United Kingdom Travis Perkins Full time
Customer Service/Sales Expert Role

As a Customer Service/Sales Expert at Travis Perkins, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your primary responsibility will be to provide top-notch customer service, ensuring that customers receive a first-class experience every time they interact with our branch.

Key Responsibilities:
  • Provide expert advice and guidance to customers on our products and services.
  • Build strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Handle customer requests, including those from large accounts, and provide information on our products and services.
  • Prepare quotes and assist customers with their purchases, driving sales growth and revenue.
  • Ensure the safe and correct movement of products around the branch, adhering to all safety policies and procedures.

Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in customer-facing roles, with a track record of delivering exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Knowledge of sales principles and techniques, with the ability to drive sales growth and revenue.
  • Commitment to safety, with a strong understanding of safety policies and procedures.

What We Offer:
  • A competitive salary and benefits package, including an annual colleague bonus, contributory pension, private healthcare, and life assurance.
  • Ongoing training and development opportunities, including a TP development scheme.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to work with a leading retailer, with a strong reputation for customer service and sales excellence.


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