Administrative Support Officer

4 days ago


Manchester, United Kingdom Dearden Avenue Medical Practice Full time
Job Summary

We are seeking a highly organized and customer-focused Administrative Support Officer to join our team at Dearden Avenue Medical Practice. This is an exciting opportunity to provide administrative and reception services, supporting high standards of patient care.

Main Responsibilities
  • Answer telephone calls promptly and handle enquiries in a helpful and courteous manner, maintaining confidentiality when necessary.
  • Use EMIS web clinical software to book, cancel, and amend patients' appointments efficiently.
  • Maintain the practice's email inbox and respond to correspondence in a timely manner.
  • Develop and maintain good relationships with internal and external customers, ensuring excellent communication and interpersonal skills.
About Us

Dearden Avenue Medical Practice is a well-established, successful training practice based in Worsley. We pride ourselves on being a friendly, organized, and family-oriented surgery, gaining excellent patient feedback.

Required Skills and Qualifications
  • Proven experience in providing information and advice to patients/relatives.
  • The ability to exercise judgment when dealing with patient enquiries/problems.
  • Excellent computer skills, particularly in using EMIS web clinical system.
  • Awareness of Docman coding and ability to manage workload independently.
  • High degree of accuracy with regard to patient correspondence and filing.
Salary and Benefits

We offer a competitive salary of approximately £25,000 per annum, depending on experience. You will also have access to a range of benefits, including professional development opportunities and a supportive work environment.



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