Workshop Operations Manager
2 days ago
Job Summary
We are seeking a highly organized and experienced Workshop Controller to lead our team at Arnold Clark's Grangemouth Hyundai branch. The successful candidate will have a proven track record of delivering high productivity and excellent customer satisfaction.
About the Role
This is an exciting opportunity for an ambitious individual to develop their career in a management role, working closely with the Service Manager to drive business success.
Key Responsibilities
- Manage and coach a team of vehicle technicians and apprentices to ensure targets and business objectives are met.
- Ensure all servicing work is carried out correctly, competently, and on time, with customer satisfaction as the top priority.
- Schedule work to meet customer needs, taking into account workshop targets, job complexity, and part availability.
- Provide estimates for servicing and repairs, setting timescales and ensuring accurate recording of technician time and technical reports.
Requirements
- Relevant experience in the automotive industry, including previous workshop control or technician roles.
- High levels of organization, accuracy, and IT skills.
- Fantastic interpersonal skills and ability to communicate effectively with customers and colleagues.
- Ability to lead by example and motivate the team to achieve targets and deliver high-quality work.
Benefits
We offer a competitive salary of £42,000 - £52,000 per annum, depending on experience, plus additional opportunities to earn up to £9,000 every three years in performance-based bonuses. Other benefits include overtime paid at time and a half, 33 days annual leave, training provided to become an EV-accredited Technician, generous employee discounts, private healthcare, sick pay cover, maternity and paternity packages.
Location
Grangemouth Hyundai branch, Arnold Clark.
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