Relationship Manager

2 weeks ago


Hales, Norfolk, United Kingdom Bank of America Full time

Job Summary:

The ideal candidate will be responsible for engaging clients in the lobby to provide excellent customer service and educate them on how to conduct transactions through self-service resources. The role requires accurately and efficiently processing cash transactions, as well as building relationships with clients to meet their financial needs.

Key Responsibilities:

  • Execute the bank's risk culture and strive for operational excellence.
  • Build relationships with clients to meet their financial needs.
  • Follow established processes and guidelines in daily activities.
  • Manage financial center traffic, appointments, and outbound calls effectively.
  • Drive the client experience.
  • Manage cash responsibilities.

Required Qualifications:

  • Be an enthusiastic and highly motivated self-starter with a strong work ethic and intense focus on results.
  • Collaborate effectively to get things done and build strong relationships.
  • Display passion, commitment, and drive to deliver an exceptional client experience.
  • Be confident in identifying solutions for new and existing clients based on their needs.
  • Communicate effectively and confidently.
  • Have the ability to learn and adapt to new information and technology platforms.
  • Be confident in educating clients on how to conduct simple banking transactions through self-service technologies.
  • Apply strong critical thinking and problem-solving skills to meet clients' needs.
  • Will follow established processes and guidelines in daily activities.
  • Efficiently manage time and capacity.
  • Focus on results while acting in the best interest of the client.
  • Be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

  • Experience in financial services and knowledge of financial services industry, products, and solutions.
  • One year of demonstrated successful sales experience in a salary plus incentive environment.
  • Six months of cash handling experience.
  • Bachelor's degree or business relevant associate degree.

Skills:

  • Adaptability
  • Business Acumen
  • Customer and Client Focus
  • Oral Communications
  • Problem Solving
  • Account Management
  • Client Experience Branding
  • Client Management
  • Client Solutions Advisory
  • Relationship Building
  • Business Development
  • Pipeline Management
  • Prospecting
  • Referral Identification
  • Referral Management

Work Environment:

1st shift (United States of America)

40 hours per week


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