Customer Service Representative
1 week ago
About Brook Street UK Careers
We match thousands of people with meaningful job opportunities at more than 4,500 companies every year. Our goal is to give people the chance to unleash their full potential, through their perfect new role.
Our Client:
The Animal Plant Health Agency safeguards animal and plant health for the benefit of people, the environment and the economy. The Centre for International Trade is part of APHA's Customer Service Centre Network across the UK and is responsible for a wide variety of work areas to allow the import and export of live animals, plants, animal products and plant products to the EU and third countries.
Your Role:
You will be working in a friendly and supportive team in a fast-paced, reactive and varied environment. Your main responsibility will be to assist customers with their queries related to animal and plant health.
Your Day-to-Day Responsibilities:
- Assist customers with their queries via phone, email or in person
- Provide information on animal and plant health regulations and policies
- Process applications and documents related to animal and plant imports and exports
- Work collaboratively with other teams to resolve customer issues
About You:
To be successful in this role, you will need to have excellent communication skills, both written and verbal. You should also be able to work well under pressure and meet deadlines. A strong understanding of animal and plant health regulations would be an advantage.
What We Offer:
This is a temporary contract with a competitive hourly rate of £12.33. You will have the opportunity to work in a dynamic and supportive team and gain experience in the public sector.
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