Retail Support Specialist

5 days ago


High Wycombe, Buckinghamshire, United Kingdom Ritz Recruitment Full time
Retail Support Specialist Position

Salary: £26,000 per annum.

Ritz Recruitment is looking for a Retail Support Specialist to support our retail team. The successful candidate will provide outstanding customer service, manage customer orders and queries, and maintain thorough product knowledge.

Key Responsibilities:

  • Foster positive relationships with customers, providing responsive, polite, and prompt assistance.
  • Effectively handle customer orders and queries, utilising strong communication and problem-solving skills.
  • Stay informed about products to effectively match customer needs with suitable products.
  • Promote process enhancements to boost customer satisfaction, reduce costs, and increase revenue.
  • Verify accurate delivery details and ensure timely documentation processing.
  • Address customer complaints and concerns professionally and efficiently.
  • Erect visually appealing showroom displays, incorporating clear labelling and attractive product presentation.
  • Manage customer requests promptly to meet delivery deadlines.
  • Assume responsibilities for the Branch Manager or Assistant Manager in their absence.


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