Application Support Team Lead
1 month ago
A fantastic opportunity has arisen for an experienced Application Support Team Leader to join a leading financial firm on a permanent basis.
Key Responsibilities:
- Lead the Application Support team, providing guidance and leadership for day-to-day activities, tactical solutions, and strategic direction.
- Ensure that all SLAs, SLOs, and KPIs are achieved, resolve all breaches, and work with the Application Support Manager to produce monthly reports on all agreed targets for the team.
- Act as the escalation point for any major issues impacting the delivery of application services, chair and direct Major Incident bridge calls, manage communication to stakeholders, carry out root-cause analysis where appropriate, provide postmortem reports, and resolution remediation.
Attributes/Skills:
- ITIL Foundation 3/4 certificate or higher.
- AZ-900 Azure Fundamentals.
- Must have experience working as an Application Support Team Lead in the Financial Sector.
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