Application Support Team Lead

4 weeks ago

London, Greater London, United Kingdom DGH Recruitment Full time
Application Support Team Lead

We are seeking an experienced Application Support Team Lead to join our team at DGH Recruitment. As a key member of our Application Support team, you will be responsible for leading a team of technical specialists across a range of vendor and internally developed financial applications.

Key Responsibilities:
  • Lead the Application Support team, providing guidance and leadership for day-to-day activities, tactical solutions, and strategic direction.
  • Ensure that all SLAs, SLOs, and KPIs are achieved, resolve all breaches, and work with the Application Support Manager to produce monthly reports on all agreed targets for the team.
  • Act as the escalation point for any major issues impacting the delivery of application services. Chair and direct Major Incident bridge calls, manage communication to stakeholders, carry out root-cause analysis where appropriate, provide postmortem report, and resolution remediation.
Attributes/Skills:
  • ITIL Foundation 3/4 certificate or higher.
  • AZ-900 Azure Fundamentals.
  • Must have experience working as an Application Support Team Lead in the Financial Sector.

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