Application Support Team Lead

2 months ago


London, United Kingdom DGH Recruitment Full time
Application Support Team Lead

A fantastic opportunity has arisen for an experienced Application Support Team Leader to join a London based financial firm on a permanent basis.

Key Responsibilities:

  • Lead the Application Support team providing guidance and leadership for day-to-day activities, tactical solutions and strategic direction
  • Ensure that all SLAs, SLOs and KPIs are achieved, resolve all breaches and work with the Application Support Manager to produce monthly reports on all agreed targets for the team
  • Act as the escalation point for any major issues impacting the delivery of application services. Chair and direct Major Incident bridge calls, manage communication to stakeholders, carry out root-cause analysis where appropriate, provide postmortem report and resolution remediation

Attributes/Skills:

  • ITIL Foundation 3/4 certificate or higher
  • AZ-900 Azure Fundamentals
  • Must have experience working as an Application Support Team Lead in the Financial Sector


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