Fire and Security Customer Service Representative

1 month ago


Salford, Salford, United Kingdom Marlowe Fire and Security Full time
Job Title: Fire and Security Customer Service Representative

Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, is seeking an experienced Customer Service Representative to join their team. As a key member of the customer service team, you will be responsible for providing exceptional customer service to clients across various industries.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide administrative support to the customer service team, including data entry and record-keeping.
  • Collaborate with internal teams to ensure effective communication and resolution of customer issues.
  • Maintain accurate records and reports to ensure compliance with company policies and procedures.
  • Participate in ongoing training and development to enhance customer service skills and knowledge.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office applications, including Excel and Word.
  • Experience in a customer-facing role, preferably in the fire and security industry.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
About Marlowe Fire & Security:

Marlowe Fire & Security is a leading provider of fire and security solutions to businesses across the UK. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients. Our team is passionate about providing innovative solutions to meet the evolving needs of our customers.

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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