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Operations Manager

1 month ago

Havant, Hampshire, United Kingdom Network Rail Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Network Rail. As a key member of our operations team, you will be responsible for managing the day-to-day performance of the local operations team within set resources and budgets.

Key Responsibilities
  • Manage the leadership and direction of the local operations team, implementing Network Rail policies professionally and efficiently.
  • Undertake the role of Rail Incident Officer (RIO) as required, overseeing the command structure and leading the coordination of infrastructure and service restoration activities.
  • Liaise with internal and external customers, including maintenance and train operating companies, to develop and maintain effective relationships.
  • Manage local operation resources and budgets to deliver the day-to-day train service, including during times of perturbation.
  • Implement pre-agreed delivery and contingency plans to maximise train performance.
  • Support and manage the development of local emergency plans, delivering consistency and in line with route requirements.
  • Proactively monitor and intervene on proposed maintenance activities to deliver train service performance.
  • Manage and deliver a controllable Opex budget and work within procurement rules.
  • Implement and comply with relevant procedures from the Operations Manual, the Rule Book, and applicable elements of OHSM and the SSM.
  • Manage and deliver competency assessment processes.
  • Manage and direct resources in response to all accidents and incidents affecting infrastructure, in conjunction with Network Rail Control.
  • Coordinate the real-time management of Mobile Operations Managers to ensure strategic placement during service disruptions.
  • Specify, allocate, and maintain vehicles and response equipment, ensuring they are efficiently specified, allocated, maintained, and fit for purpose.
  • Work signal boxes as directed, if competent.
Requirements
  • Ability to lead, manage, and develop people.
  • Ability to attain rules and regulations level 2 competency.
  • Ability to gain appropriate assessor competence.
  • Ability to attain Rail Incident Officer competency.
  • Decision-making skills, assertiveness.
  • Understanding of customer needs and requirements.
  • Organising and planning skills.
  • Hold a full driving license.
  • Ability to gain appropriate box competencies.
Desirable Skills
  • Understanding of financial systems and budgets.
  • Commercial awareness.
  • IT skills in relation to report writing and corporate IM packages.
  • General understanding of business improvement processes.
  • General understanding of the railway industry structure and responsibility.
  • Ability to engage in employee relation issues.
  • Experience of investigatory skills (Root Cause Analysis).