Local Operations Manager

4 weeks ago

Havant, Hampshire, United Kingdom Network Rail Full time

As a key member of the Network Rail team, you will be responsible for managing the day-to-day performance of the local operations team within set resources and budgets. Your primary objective will be to provide a professional delivery of operational safety and the train service, in accordance with company processes and objectives.

Key Responsibilities:

  • Manage the leadership and direction of the local operations team, acting as a role model and mentor, and implementing NR policies professionally and efficiently.
  • Undertake the role of Rail Incident Officer (RIO) as required, overseeing the command structure and leading the coordination of infrastructure and service restoration activities.
  • Liaise with relevant customers, internal and external, to develop and maintain effective relationships.
  • Manage local operation resources and budgets to deliver the day-to-day train service, including during times of perturbation.
  • Implement pre-agreed delivery and contingency plans to maximise train performance.
  • Support and manage locally the development of local emergency plans, delivering consistency and in line with route requirements.
  • Proactively monitor and intervene on proposed maintenance activities to deliver train service performance.
  • Manage and deliver a controllable Opex budget and work within procurement rules.
  • Implement and comply with relevant procedures from the Operations Manual, the Rule Book, and applicable elements of OHSM and the SSM.
  • Manage and deliver the competency assessment processes.
  • Manage and direct resources in response to all accidents and incidents affecting infrastructure, in conjunction with Network Rail Control.
  • Oversee the real-time coordination of Mobile Operations Managers to ensure strategic placement during service disruptions.
  • Specify, allocate, and maintain vehicles and response equipment, ensuring they are efficiently specified, allocated, maintained, and fit for purpose.

Requirements:

  • Ability to lead, manage, and develop people.
  • Ability to attain rules and regulations level 2 competency.
  • Ability to gain appropriate assessor competence.
  • Ability to attain Rail Incident Officer.
  • Decision-making skills and assertiveness.
  • Understanding of customer needs and requirements.
  • Organising and planning skills.
  • Full driving license.
  • Ability to gain appropriate box competencies.

Desirable:

  • Understanding of financial systems and budgets.
  • Commercial awareness.
  • IT skills in relation to report writing and corporate IM packages.
  • General understanding of business improvement processes.
  • General understanding of the railway industry structure and responsibility.
  • Ability to engage in employee relation issues.
  • Experience of investigatory skills (Root Cause Analysis).

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