Lighting Equipment Maintenance Professional
6 days ago
This role is ideal for an individual with a strong background in servicing, maintaining, and repairing a wide range of lighting fixtures, control equipment, and dimmers. The successful candidate will possess excellent technical skills, customer-facing abilities, and a proactive approach to improving their product knowledge and staying up-to-date with industry trends.
Key Responsibilities- Undertake proactive and reactive service visits to identify and resolve equipment faults at client premises.
- Lead and supervise large-scale lighting equipment services, ensuring timely and accurate completion.
- Perform on-site repairs and bench repairs of client equipment, as required.
- Provide timely and accurate reporting for all site visits, service, maintenance, and repair work carried out.
- Offer telephone and online support to clients, addressing technical questions and providing guidance on equipment and systems.
- Participate in the out-of-hours call-out rota to provide support to contracted clients.
- Contribute to the development of new methods and techniques to improve servicing accuracy and efficiency.
- Ensure effective communication with Systems Design and other Installations teams to facilitate successful project delivery.
- Ensure all equipment is serviced in compliance with safety and electrical legislation.
- Adhere to current Health and Safety guidelines and policies at all times.
- Collaborate with the Installations Team to plan and execute commissioning/programming of new installations projects.
- Follow established procedures and guidelines as outlined by the Tech Service Manager and White Light.
- Liaise with account handlers to determine the feasibility and availability of replacement equipment for hire to service customers.
- Assist colleagues with general warehouse duties and support other departments/divisions within White Light.
- Meet the physical demands of the role, including lifting, climbing, and working at height.
- Travel to client sites via public transport, transporting tool cases and equipment as required.
- Extensive knowledge of lighting systems and control equipment, with the ability to apply this knowledge in a practical setting.
- Strong understanding of DMX and associated network control systems.
- Good understanding of AMX/DALI Lighting control systems, with the ability to program and reprogram lighting consoles.
- Excellent fault-finding skills and the ability to think laterally.
- Good use and understanding of test equipment and tools.
- Good soldering skills.
- Strong customer focus and understanding of the sensitivities of working on a client's site.
- BS7909 or other electrical qualifications are an advantage.
- Experience in Portable Appliance Testing/ISITEE is desirable.
- Ability to work at height.
- Current PASMA, IPAF, and ECS cards are desirable.
- Literate and numerate.
- Ability to interact effectively at all levels, relating to others and working as a member of a team.
- Deadline conscious.
- Able to follow detailed instructions and carry out tasks accurately and unsupervised.
- Excellent attention to detail.
- Excellent written and verbal communication skills, with a polite and friendly manner when dealing with internal and external customers and suppliers.
- Excellent timekeeping and attendance record.
- Proven desire to keep abreast of the latest developments in technology and its practical applications.
- Maintain White Light confidentiality at all times.
- Represent the company in a courteous and appropriate manner in all circumstances.
- Follow correct procedures and adhere to the policies outlined in the staff handbook.
- Adhere to and demonstrate knowledge of health and safety matters in relation to work-related tasks.
- Carry out duties and responsibilities in a manner that reflects the White Light Core Values of dependability, knowledgeability, friendliness, adaptability, customer focus, and honourability.
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