Habitat Virtual Product Ambassador

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Sainsbury's Full time

Overview


The Habitat Virtual Product Advisor plays a vital role in delivering an exceptional customer experience, providing video shopping assistance and converting sales enquiries into purchases.


About the Role


We are seeking a highly skilled and enthusiastic individual to join our team as a Virtual Product Advisor. As a key member of our Channel Operations team, you will be responsible for delivering outstanding virtual customer service, presenting products confidently on video calls, and increasing sales through effective interactions with customers.


Key Responsibilities



  • Demonstrate a strong understanding of furniture and homewares categories to provide expert advice to customers
  • Engage in friendly and engaging conversations with customers to build rapport and trust
  • Utilize technology effectively to present products and features to customers on video calls
  • Work independently to meet sales targets and convert customer queries into purchases
  • Communicate effectively with colleagues to ensure seamless customer experiences
  • Stay up-to-date with seasonal trends and brand activity to enhance product knowledge and sales skills

Requirements


To succeed in this role, you will need:



  • Prior customer service and/or sales experience
  • Able to engage in friendly and engaging manner
  • Good working knowledge of technology
  • Ability to work independently and demonstrate initiative
  • Strong communication skills, both written and verbally, in a virtual environment
  • Personable and energetic approach to customer interactions
  • Self-motivated and positive attitude
  • Willingness to develop and learn about furniture, homeware, and interiors

What We Offer


In return for your hard work and dedication, we offer:



  • Full training on our operating processes and guidelines
  • Regular development and coaching opportunities
  • Access to personal development tools, including bitesize talks and online self-development resources

Salary


The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience and qualifications.



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