Front Desk Hospitality Agent
4 weeks ago
Sonder is a hospitality company that aims to revolutionize the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as enjoyable and seamless as possible.
The RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:- Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including checking in and out guests, handling room assignments, and resolving any issues that may arise.
- Work collaboratively with the housekeeping and maintenance teams to ensure that our properties are clean, well-maintained, and ready for our guests.
- Assist with administrative tasks, such as responding to guest inquiries, handling guest complaints, and maintaining accurate records.
- Participate in ongoing training and development to stay up-to-date on our products and services, as well as industry best practices.
- 1+ year of experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and professional manner.
- Proficiency in languages other than English is an asset.
Sonder is a company that values diversity, equity, and inclusion. We are committed to creating a workplace where all employees feel welcome, valued, and empowered to succeed. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal-opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
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Front Desk Hospitality Agent
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