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Customer Service Representative

2 months ago

Falkirk, United Kingdom Diligenta Full time

About Diligenta

Diligenta is a leading provider of life and pensions administration services, dedicated to delivering exceptional customer experiences and transforming client operations.

Job Summary

We are seeking a compassionate and caring individual to join our team as a Complaint Handler. As a key member of our customer service team, you will work closely with customers to resolve complaints and queries in a timely and effective manner.

Key Responsibilities

  • Resolve customer complaints and queries in a professional and empathetic manner
  • Work closely with customers to understand their concerns and provide suitable resolutions
  • Collaborate with internal teams to ensure effective issue resolution
  • Provide excellent customer service and ensure customer satisfaction

Requirements

  • Financial services or complaint handling experience
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of Microsoft Office and computer competency

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to training and development programs

Why Join Us

Diligenta is a company that values its employees and provides a supportive and inclusive work environment. We offer a range of benefits and opportunities for growth and development, making us an attractive employer for those looking to start or build a career in the financial services industry.