Customer Service Representative

5 months ago

Falkirk, United Kingdom William Hill Full time

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work.

If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way

**You will be responsible for**:

- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required

**Working Patterns**:

- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday

**What do you need to be successful?**
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

**What's in it for you?**

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

- _**Working hours**_**: We’ve a range of full and part-time hours on offer.
- _**Compensation**_**: We pay the National Living Wage as a minimum, not just to people aged over 25. What’s more, you can earn a quarterly performance bonus too.
- _**Holiday entitlement**:_ You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
- _**Pension plan**_**:We’ll match your pension contributions to 4%.
- _**Perks and discounts**_**: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- _**Subsidised travel**_**:For roles based in London, you’ll enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient, reduced cost commuting.
- _**Training and development**_**: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.

**Job Type**: Part-time

**Salary**: From £10.50 per hour

Expected hours: 20 - 35 per week

**Benefits**:

- Company pension
- Employee mentoring programme
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Falkirk, FK2 0SB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Representative

    6 days ago

    Falkirk, Falkirk, United Kingdom ASDA Full time

    About the Role:We are currently seeking a Customer Service Representative to join our team at ASDA. As a key member of our sales support team, you will be responsible for providing excellent customer service and ensuring the efficient running of our stores. You will work across a variety of departments to meet customer needs, including serving customers at...

  • Customer Service Representative

    3 weeks ago

    Falkirk, Falkirk, United Kingdom Booker Group Full time

    About the RoleWe are looking for a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.Main Responsibilities Provide excellent customer service...

  • Customer Service Representative

    5 days ago

    Falkirk, Falkirk, United Kingdom CCA Recruitment Group Full time

    Customer Service and Sales AdvisorWe are seeking a skilled and customer-focused individual to fill the role of Customer Service and Sales Advisor in our Falkirk office.Main Responsibilities:Deliver exceptional customer service through inbound and outbound calls, emails, and chats.Proactively identify sales opportunities and offer suitable products or...

  • Customer Service Representative

    1 month ago

    Falkirk, Falkirk, United Kingdom TSB Bank plc Full time

    Job Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide personalized support...

  • Customer Service Representative

    1 month ago

    Falkirk, Falkirk, United Kingdom TSB Bank plc Full time

    Job Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide personalized support...

  • Customer Service Representative

    3 weeks ago

    Falkirk, United Kingdom Peace Recruitment Full time

    Customer Service AdvisorWe are seeking a skilled Customer Service Advisor to join our team at a 5-star house builder. As a key member of our dedicated team, you will be responsible for delivering exceptional customer service and ensuring a smooth home-buying experience for our clients.Key Responsibilities:Provide timely and effective support to customers...

  • Customer Service Representative

    4 weeks ago

    Falkirk, United Kingdom Peace Recruitment Full time

    Customer Service AdvisorWe are seeking a highly skilled Customer Service Advisor to join our team at Peace Recruitment. As a key member of our dedicated team, you will be responsible for delivering exceptional customer service to our clients in the housebuilding sector.Key Responsibilities:Provide timely and effective support to customers throughout the...

  • Customer Service Representative

    4 weeks ago

    Falkirk, United Kingdom Peace Recruitment Full time

    Customer Service AdvisorWe are seeking a highly skilled Customer Service Advisor to join our team at Peace Recruitment. As a key member of our dedicated team, you will be responsible for delivering exceptional customer service to our clients in the housebuilding sector.Key Responsibilities:Provide timely and effective support to customers throughout the...

  • Customer Service Representative

    3 weeks ago

    Falkirk, Falkirk, United Kingdom TSB Bank plc Full time

    Job Title: Customer Service Consultant (Money Confidence Expert)At TSB Bank plc, we're committed to giving money confidence to our customers and communities. As a Customer Service Consultant, you'll play a vital role in helping personal and business customers build confidence in using our banking services.Key Responsibilities: Provide exceptional customer...

  • Customer Service Representative

    3 weeks ago

    Falkirk, Falkirk, United Kingdom Booker Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Part Time Branch Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.Main Responsibilities Provide excellent customer service and...

  • Customer Service Representative

    4 weeks ago

    Falkirk, Falkirk, United Kingdom TSB Bank plc Full time

    Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: FalkirkHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefitsAbout the RoleWe are looking for someone who is passionate about...

  • Customer Service Representative

    4 weeks ago

    Falkirk, Falkirk, United Kingdom TSB Bank plc Full time

    Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: FalkirkHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefitsAbout the RoleWe are looking for someone who is passionate about...

  • Customer Service Representative

    2 weeks ago

    Falkirk, Falkirk, United Kingdom Falkirk Council Full time

    Job AdvertWe are seeking a highly motivated and enthusiastic individual to provide exceptional customer service as a customer service assistant at the 5-star rated Helix Visitor Centre.As a key member of our team, you will be responsible for delivering a 5-star visitor experience to all visitors, showcasing a positive attitude, passion, and strong...

  • Customer Service Representative

    1 month ago

    Falkirk, Falkirk, United Kingdom FMG Repair Services Full time

    Unlock Your Potential as a Customer Service AdvisorAt FMG RS, we're committed to delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in helping us achieve this goal.What We OfferCompetitive Salary - £25,352 per annumUncapped Monthly Bonus Schemes - earn more for your hard workAdditional Days' Leave -...

  • Customer Service Representative

    1 month ago

    Falkirk, Falkirk, United Kingdom FMG Repair Services Full time

    Unlock Your Potential as a Customer Service AdvisorAt FMG RS, we're committed to delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in helping us achieve this goal.What We OfferCompetitive Salary - £25,352 per annumUncapped Monthly Bonus Schemes - earn more for your hard workAdditional Days' Leave -...

  • Customer Service Representative

    5 months ago

    Falkirk, United Kingdom William Hill Full time

    People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...

  • Customer Service Representative

    4 weeks ago

    Falkirk, Falkirk, United Kingdom FMG Repair Services Full time

    Unlock Your Potential as a Customer Service AdvisorAt FMG RS, we're committed to delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in helping us achieve this goal.What We OfferCompetitive Salary - £25,352 per annumUncapped Monthly Bonus Schemes - earn more for your hard workAdditional Days' Leave -...

  • Customer Service Representative

    4 weeks ago

    Falkirk, Falkirk, United Kingdom FMG Repair Services Full time

    Unlock Your Potential as a Customer Service AdvisorAt FMG RS, we're committed to delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in helping us achieve this goal.What We OfferCompetitive Salary - £25,352 per annumUncapped Monthly Bonus Schemes - earn more for your hard workAdditional Days' Leave -...

  • Customer Service Representative

    5 months ago

    Falkirk, United Kingdom William Hill Full time

    **Location** Laurieston, Falkirk MARY STREET FK2 9PS **Salary** £10.50 rising to £10.90 after passing probation **Hours** 15 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our...

  • Sales Representative

    3 weeks ago

    Falkirk, Falkirk, United Kingdom Virgin Media Full time

    Role OverviewWe are seeking a skilled Sales Representative to join our team as a Field Sales Representative. As the face of our brand, you will be the first point of contact for residents, delivering excellent service and selling our products to bring new customers to Virgin Media O2.Key ResponsibilitiesMeet with prospective customers at their doorstep,...