Technical Service Director

2 weeks ago


Cardiff, Cardiff, United Kingdom Creditsafe Full time
Job Description

Creditsafe is seeking a seasoned Technology Team Lead to join our Service Delivery department in the Cardiff office. As a key member of the team, you will be responsible for managing the day-to-day operations and ensuring high-quality service delivery to our customers.

The ideal candidate will have extensive experience in an IT Support role, with excellent leadership and communication skills. Proficiency in Windows and Mac operating systems, as well as Office applications and hardware troubleshooting, is also essential.

We offer a competitive salary, company laptop, bonus scheme, 25 days annual leave, hybrid working model, healthcare, company pension, cycle to work scheme, wellbeing programme, global company gatherings, e-learning opportunities, and career progression.

This role requires a supportive and technically proficient team player who can manage multiple priorities and organize appropriately.

**Responsibilities Include:**

  • Managing day-to-day operations
  • Overseeing the Deskside Engineering team
  • Encouraging AI adoption
  • Developing training resources
  • Serving as a point of escalation

The estimated salary for this role is £50,000 - £60,000 per annum, depending on experience.



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