Garage Network Relationship Specialist

2 weeks ago


Reading, Reading, United Kingdom FixMyCar Full time

We are seeking a talented Garage Network Relationship Specialist to join our team at FixMyCar. This role involves developing strong relationships with our garage partners, driving business growth, and delivering exceptional customer service.

About Us

FixMyCar is the UK's leading online marketplace for garages and customers. Our platform connects garages with customers, providing a seamless experience for both parties.

Job Responsibilities

In this role, you will work closely with our Garage Network Manager to develop strategies and provide guidance on key business considerations that impact targets. Your responsibilities will include:

  • Calling garages to automate quoting and increase job conversion.
  • Gaining leads to expand parts and referral networks.
  • Building relationships with customers through telephone and online communications.
  • Onboarding and training garages for subscribed network brands.

You will also help garages increase performance and revenue, regularly discuss garage performance with network representatives, share feedback from garages on website experience, and make recommendations to improve quality and customer care standards.

Requirements
  • Minimum one year of experience in recruitment, account management, or handling customer complaints.
  • Proficient in computer use, particularly Excel, Word, Outlook, and CRM systems.
  • A confident phone demeanor, excellent communication, and interpersonal skills.
  • Solution-focused, enthusiastic about improving services based on customer insights.
  • Motivated to meet targets, delivering outstanding service while achieving business objectives.
Benefits
  • Fully remote/flexible working arrangement.
  • Holidays: 25 days per annum + Birthday Leave (1 day).
  • Private Medical Insurance (70% Company funded).
  • Life Assurance (4x basic salary).
  • Pension: 5% Employer Contribution.
  • Employee Assistance Programme.
  • Flu vaccinations allowance.
  • Home-based allowance.
  • Eye test allowance.
  • Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years' service).


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