Defaqto Software Adoption Expert

2 days ago


Aylesbury, Buckinghamshire, United Kingdom This is an IT support group Full time
About the Role

This is an IT support group that provides software and ratings solutions to customers in the UK financial services sector. We are looking for a Customer Success Executive to join our team, who will be responsible for driving the adoption and promotion of our products.

The ideal candidate will have a basic understanding of the UK financial services industry and high-level general IT literacy. They will also possess excellent presentation skills, collaboration skills, and the ability to establish effective relationships with users, sponsors, and budget holders.

This role involves working with customers to deliver presales demonstrations, ensure successful software onboarding and implementation, increase usage, identify commercial opportunities, and prevent churn. You will also be required to travel to customer premises, participate in release testing, provide feedback on functionality, and offer telephone and email support cover.

The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience.



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