Telecommunications Specialist for Genesys Cloud Solutions

1 month ago


London, Greater London, United Kingdom Sedgwick Full time
Telephony and IT Services Analyst Job Description

Career opportunities at Sedgwick offer a culture of caring, flexibility, and growth. As a Telephony and IT Services Analyst, you will lead the implementation of Genesys Cloud solutions for the enterprise organization. This role requires excellent customer service skills, strong analytical and problem-solving abilities, and a passion for delivering results.

Key Responsibilities:
  • Design and implement Genesys Cloud solutions for the enterprise organization.
  • Maintain operations and build efficiencies in the technology of assigned spheres of influence.
  • Research and resolve escalated issues from global IT colleagues.
Requirements:
  • Bachelor's degree in computer science, telecommunication, engineering, business, or related field.
  • Proven record in strategy and planning (infrastructure, applications, security, data architecture, etc.).
  • Five years of related experience or equivalent combination of education and experience required to include two years of experience supporting telephony technologies.


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