Digital Experience Specialist
7 days ago
Location: Cheltenham (Hybrid)
Security Clearance: Must hold SC and be DV eligible
This is a unique opportunity to contribute to high-impact projects that protect and support the UK's Defence and Security initiatives as a Service Designer with ANSON MCCADE's Defence & Security team.
The Role- You will collaborate with multidisciplinary experts to create and deliver impactful services for Defence and Security clients.
- Your role involves researching complex user needs, developing service blueprints and journey maps, and working with stakeholders to set measurable objectives.
- You will identify areas for service enhancement, facilitate workshops and co-design sessions, and partner with product teams to drive successful implementation and continuous improvement of service experiences.
- Proven experience in Service Design, including creative service design artefacts for end-to-end multi-touchpoint services.
- Strong understanding of user-centred design principles and methodologies.
- Excellent communication skills.
- Experience working with cross-functional teams and stakeholder management.
- Strategic thinking and problem-solving skills.
- Familiarity with agile and iterative design processes and a passion for creating user-centric services.
- Salary:£77,400.
- Bonus: 5-10%.
- DV Bonus:£8,000.
- Cash Flex Fund:£6,700.
- Health: Private Medical, Dental and Optical Insurance.
- Well-being: Occupational Sick Pay plus Personal Accident Insurance.
- Life Assurance: Up to a maximum of four times the Earnings Cap.
- Annual Leave: 25 Days plus Public Holidays + buy up to 10 additional days.
- L&D: Annual Performance/Salary Reviews + Training & Development Budget.
- Pension: 6% Matched Pension + Group Personal Pension Plan.
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