Digital Experience Specialist

7 days ago


Cheltenham, Gloucestershire, United Kingdom ANSON MCCADE Full time
ANSON MCCADEService Designer (Manager)

Location: Cheltenham (Hybrid)
Security Clearance: Must hold SC and be DV eligible

The Opportunity

This is a unique opportunity to contribute to high-impact projects that protect and support the UK's Defence and Security initiatives as a Service Designer with ANSON MCCADE's Defence & Security team.

The Role
  • You will collaborate with multidisciplinary experts to create and deliver impactful services for Defence and Security clients.
  • Your role involves researching complex user needs, developing service blueprints and journey maps, and working with stakeholders to set measurable objectives.
  • You will identify areas for service enhancement, facilitate workshops and co-design sessions, and partner with product teams to drive successful implementation and continuous improvement of service experiences.
Essential Requirements
  • Proven experience in Service Design, including creative service design artefacts for end-to-end multi-touchpoint services.
  • Strong understanding of user-centred design principles and methodologies.
  • Excellent communication skills.
  • Experience working with cross-functional teams and stakeholder management.
  • Strategic thinking and problem-solving skills.
  • Familiarity with agile and iterative design processes and a passion for creating user-centric services.
Benefits
  • Salary:£77,400.
  • Bonus: 5-10%.
  • DV Bonus:£8,000.
  • Cash Flex Fund:£6,700.
  • Health: Private Medical, Dental and Optical Insurance.
  • Well-being: Occupational Sick Pay plus Personal Accident Insurance.
  • Life Assurance: Up to a maximum of four times the Earnings Cap.
  • Annual Leave: 25 Days plus Public Holidays + buy up to 10 additional days.
  • L&D: Annual Performance/Salary Reviews + Training & Development Budget.
  • Pension: 6% Matched Pension + Group Personal Pension Plan.


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