Digital Experience Architect
2 days ago
We are seeking a skilled Service Designer to join our Defence & Security team in Cheltenham. As a key member of our multidisciplinary team, you will collaborate with experts to create impactful services for Defence and Security clients.
The OpportunityThis is a unique chance to work on high-impact projects that protect and support the UK's Defence and Security initiatives. Our team values innovation, collaboration, and integrity, and we are looking for individuals keen to grow their skills while working alongside some of the brightest minds in digital design.
The RoleAs a Service Designer, your role involves researching to uncover complex user needs, developing service blueprints and journey maps, and working with stakeholders to set measurable objectives. You will identify areas for service enhancement, facilitate workshops and co-design sessions, and partner with product teams to drive successful implementation and continuous improvement of service experiences.
Key Responsibilities- Create and deliver impactful services for Defence and Security clients
- Collaborate with multidisciplinary experts to research and understand complex user needs
- Develop service blueprints and journey maps to inform service design decisions
- Work with stakeholders to set measurable objectives and identify areas for service enhancement
- Facilitate workshops and co-design sessions to drive collaborative problem-solving
To succeed in this role, you will need:
- Proven experience in Service Design, including creative service design artefacts for end-to-end multi-touchpoint services
- Strong understanding of user-centred design principles and methodologies
- Excellent communication skills
- Experience working with cross-functional teams and stakeholder management
- Strategic thinking and problem-solving skills
- Familiarity with agile and iterative design processes and a passion for creating user-centric services
We offer a competitive salary package, including:
- A salary of £47,700 per annum
- Bonus: 5-10% of annual salary
- DV Bonus: £6,000 per annum
- Cash Flex Fund: £600 per annum
- Private Medical, Dental and Optical Insurance
- Occupational Sick Pay plus Personal Accident Insurance
- Life Assurance: up to four times the Earnings Cap
- 25 days annual leave plus public holidays and additional buy-up options
- Annual Performance/Salary Reviews and Training & Development Budget
- 6% matched Pension and Group Personal Pension Plan
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