Customer Experience Associate
6 days ago
Customer Assistant Role
About the Role
As a Customer Assistant at M&S, you will be the face of our business, delivering a great shopping experience for our customers. Your primary focus will be on serving customers efficiently, both on the shop floor and at service points, to ensure a positive and engaging experience.
Key Responsibilities
Serve customers promptly and provide assistance as required.
Maintain a clean and tidy store, ensuring shelves are stocked with products.
Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
Proactively engage with customers to understand their needs and provide recommendations.
Utilize digital tools and communication channels to deliver excellent customer service.
Take accountability for planning and managing your workload efficiently.
Demonstrate a good level of digital capability.
Our Values
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to discuss flexible working arrangements.
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