Customer Success Associate
7 days ago
Company Overview
">Bottomline is a leading provider of financial technology and banking solutions. We empower organizations to drive growth, improve customer satisfaction, and increase revenue through our innovative products and services.
">Job Description
">We are seeking an experienced Customer Success Associate to join our team. As a key member of our Customer Success department, you will be responsible for driving customer adoption, identifying renewal risks, and collaborating with internal teams to ensure successful renewals.
">Your primary focus will be on owning/assisting with specific projects and ensuring the outcomes meet or exceed customer expectations. You will also partner with Product, Marketing, and Account Managers on product deployments, upsells, and rollouts.
">Key Responsibilities:
">- Ownership of customer engagement with Bottomline products and services
- Identify renewal risk and collaborate with internal teams
- Monitor customer health and create success plans where appropriate
- Partner with Product, Marketing, and Account Managers
- Develop and share best practices to continually improve processes
Preferred Skills:
">- Candidate should have 2+ years experience in Customer Success / Service, demonstrating success managing customer relationships
- Strong Customer Success / Service skills and excellent verbal and written communication
- Excellent video, phone, written, and verbal communication skills
- Able to identify risks that may impact project success and work with colleagues to determine mitigating actions
- Proficient using Word, Excel, and PowerPoint
Compensation Package
">Estimated salary: $80,000 - $110,000 per annum, depending on location and experience.
"][-
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