Customer Success Associate

7 days ago


Theale, United Kingdom Bottomline Full time

Company Overview

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Bottomline is a leading provider of financial technology and banking solutions. We empower organizations to drive growth, improve customer satisfaction, and increase revenue through our innovative products and services.

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Job Description

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We are seeking an experienced Customer Success Associate to join our team. As a key member of our Customer Success department, you will be responsible for driving customer adoption, identifying renewal risks, and collaborating with internal teams to ensure successful renewals.

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Your primary focus will be on owning/assisting with specific projects and ensuring the outcomes meet or exceed customer expectations. You will also partner with Product, Marketing, and Account Managers on product deployments, upsells, and rollouts.

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Key Responsibilities:

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  • Ownership of customer engagement with Bottomline products and services
  • Identify renewal risk and collaborate with internal teams
  • Monitor customer health and create success plans where appropriate
  • Partner with Product, Marketing, and Account Managers
  • Develop and share best practices to continually improve processes
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Preferred Skills:

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  • Candidate should have 2+ years experience in Customer Success / Service, demonstrating success managing customer relationships
  • Strong Customer Success / Service skills and excellent verbal and written communication
  • Excellent video, phone, written, and verbal communication skills
  • Able to identify risks that may impact project success and work with colleagues to determine mitigating actions
  • Proficient using Word, Excel, and PowerPoint
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Compensation Package

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Estimated salary: $80,000 - $110,000 per annum, depending on location and experience.

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