Senior Process Performance Executive

2 days ago

Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

**Job Summary**

We are seeking a highly skilled and experienced Senior Process Performance Executive to join our Commercial & Marketing team at First Central Insurance Management Ltd. As a key member of our team, you will be responsible for supporting the oversight, governance, and continuous improvement of our core business processes across the lifecycle of a policy.

Key Responsibilities:

  • Support the Process Performance Lead in overseeing core business processes to ensure controls are in place to deliver the best customer and commercial outcomes.
  • Lead tactical initiatives across functional teams to deliver new capability or improvements in core business processes.
  • Business lead on strategic projects that support acquisition or persistency or deliver better controls in our core business processes.
  • Support the ongoing governance and continuous improvement of core business processes to ensure they are delivered in accordance with group operational policies and adhere to regulatory guidelines.
  • Proactively develop new processes and initiatives from concept to commercialization to ensure customer and commercial outcomes are met.
  • Support the Process Performance Lead in maintaining risk registers, providing evidence and commentary for controls, updates for mitigating actions, and maintaining control matrices and attestations.
  • Support commercial reporting on core business processes and proactively deal with emerging issues or exploiting opportunities.

Requirements:

  • Experience of working within a highly regulated environment.
  • Understanding of the insurance/financial services industry, its products, and key regulations.
  • Numerate and analytical, with the ability to solve problems and distil complex information into clear insight and recommendations.
  • Highly motivated self-starter.
  • Ability to make quick confident decisions at a strategic level to move things forward.
  • Structured thinking, finding solutions to complex problems and adopting a pragmatic way forward.
  • Ability to communicate complex information in an easily digestible format to key stakeholders.
  • Confidence in prioritizing and balancing competing work streams.
  • Excellent communication and presentation skills, both verbal and written.
  • Good time management and organization skills.
  • Attention to detail.
  • Entrepreneurial mindset with the ability to spot opportunities.
  • Strong organizational and planning skills.

Desirable Skills:

  • Excellent understanding of retail insurance products, the insurance industry, and the different distribution channels.
  • Knowledge of FCA requirements (including Consumer Duty).
  • Experience of subscription-based businesses in other sectors will be considered.

What We Offer:

We pride ourselves on being a great place to work. Our workplaces are energetic, inspirational, and supportive. We offer a range of benefits and perks to our employees, including [insert benefits and perks].

At First Central Insurance Management Ltd, we are passionate about our colleagues and strive to create an extraordinary working environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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