Housing Operations Manager

2 days ago


Wembley, United Kingdom Cobalt Consulting (UK) Ltd Full time

The Resident Services Manager plays a pivotal role in delivering exceptional service to current and prospective residents, ensuring a seamless living experience.

The role involves maintaining high service standards, fostering community spirit, and managing operational aspects of the development. Reporting to the General Manager, the RSM acts as a key liaison between residents and management.

Main Responsibilities:

  1. Customer Service Excellence:
    • Welcome residents with first-class service and manage the front desk to high standards.
    • Respond promptly to inbound inquiries via phone or email.
  2. Property Operations & Maintenance:
    • Oversee post, parcel management, and key tracking systems.
    • Log and coordinate maintenance requests, ensuring timely resolutions.
    • Conduct regular building inspections, addressing health, safety, and security concerns.
  3. Community Engagement:
    • Organize resident events to foster community spirit.
    • Serve as the main point of contact for resident queries.
  4. Administration & Compliance:
    • Support with tenant documentation, including inventories and deposit management.
    • Update utility providers and handle council tax changes.

Key Skills & Experience:

  • Proven interpersonal and communication skills.
  • Previous experience in property management or lettings (ARLA qualification advantageous).
  • Flexible, cooperative, and a team-oriented mindset.

This role offers the opportunity to make a tangible impact on residents' lives while shaping the culture and success of our premium co-living community.


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