Housing Operations Manager
2 days ago
The Resident Services Manager plays a pivotal role in delivering exceptional service to current and prospective residents, ensuring a seamless living experience.
The role involves maintaining high service standards, fostering community spirit, and managing operational aspects of the development. Reporting to the General Manager, the RSM acts as a key liaison between residents and management.
Main Responsibilities:
- Customer Service Excellence:
- Welcome residents with first-class service and manage the front desk to high standards.
- Respond promptly to inbound inquiries via phone or email.
- Property Operations & Maintenance:
- Oversee post, parcel management, and key tracking systems.
- Log and coordinate maintenance requests, ensuring timely resolutions.
- Conduct regular building inspections, addressing health, safety, and security concerns.
- Community Engagement:
- Organize resident events to foster community spirit.
- Serve as the main point of contact for resident queries.
- Administration & Compliance:
- Support with tenant documentation, including inventories and deposit management.
- Update utility providers and handle council tax changes.
Key Skills & Experience:
- Proven interpersonal and communication skills.
- Previous experience in property management or lettings (ARLA qualification advantageous).
- Flexible, cooperative, and a team-oriented mindset.
This role offers the opportunity to make a tangible impact on residents' lives while shaping the culture and success of our premium co-living community.
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