Housing Repairs Coordinator

5 months ago


Wembley, United Kingdom Critical Project Resourcing Full time

Housing Repairs Coordinator
**Location**: North London
**Salary**: £22.03 per hour

A North London Council is seeking a dedicated Housing Repairs Coordinator to join a Council Housing Team. As a Housing Repairs Coordinator, you will be the frontline representative of the Council's Housing Management, ensuring the highest standards of customer care and maintaining the customers' homes in safe, sound, and good repair.

**Key Responsibilities**:

- Provide first contact resolution to customers regarding housing repairs.
- Maintain excellent standards of customer care at all times.
- Proactively support repairs and compliance administration duties.
- Anticipate customer queries and provide timely updates through system records or direct communications.

**Experience Required**:

- Relevant experience in a housing discipline, particularly dealing with responsive repairs or similar.
- Previous experience in a busy customer service environment.
- Ability to handle customers of all levels, including in difficult circumstances.
- Working knowledge of Northgate or other computerized housing packages.

**Salary**: £22.03 per hour

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Work Location: Hybrid remote in Wembley

Reference ID: VR/43776/DC



  • Wembley, United Kingdom Bridge of Hope Full time

    Job Title: Repairs Customer Coordinator Pay Rate: £22.03 UMB p/h Duration: 3 months Location: Brent, London Job Purpose: Represent Brent Housing Management by providing first-contact resolution to customers, ensuring their homes are safe, sound, and in good repair. Deliver proactive, professional support for repairs and compliance administration duties...


  • Wembley, United Kingdom Brent Council-Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Area Repairs and Voids Manager to join our Resident Services team at Brent Council-Housing. As a key member of our team, you will be responsible for leading the end-to-end customer journey of the Repairs and Voids Service, ensuring the delivery of a sector-leading customer experience.Key...


  • Wembley, United Kingdom Brent Council-Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Area Repairs and Voids Manager to join our Resident Services team at Brent Council-Housing. As a key member of our team, you will be responsible for leading the end-to-end customer journey of the Repairs and Voids Service, ensuring the delivery of a sector-leading customer experience.Key...


  • Wembley, United Kingdom Brent Council-Housing Full time

    Job SummaryWe are seeking a highly skilled and experienced Area Repairs and Voids Manager to join our Resident Services team at Brent Council-Housing. As a key member of our team, you will be responsible for delivering a sector-leading customer experience in the Repairs and Voids Service.Key ResponsibilitiesContract manage Responsive Repairs specialist...


  • Wembley, United Kingdom Brent Council-Housing Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead our Repairs and Voids Service as an Area Repairs and Voids Manager. As a key member of our Resident Services team, you will be responsible for delivering a sector-leading customer experience through the end-to-end customer journey.Key ResponsibilitiesContract manage Responsive...


  • Wembley, United Kingdom Brent Council-Housing Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our Resident Services team as an Area Repairs and Voids Manager. As a key member of our team, you will be responsible for delivering a sector-leading customer experience in the Repairs and Voids Service.Key ResponsibilitiesContract manage Responsive Repairs specialist...


  • Wembley, United Kingdom Brent Council-Housing Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our Resident Services team as an Area Repairs and Voids Manager. As a key member of our team, you will be responsible for delivering a sector-leading customer experience in the Repairs and Voids Service.Key ResponsibilitiesContract manage Responsive Repairs specialist...


  • Wembley, United Kingdom Brent Council-Housing Full time

    Are you a committed and dynamic leader looking for your next step in Repairs and Voids?  A fantastic opportunity has opened in Brent Housing Management for an Area Repairs and Voids Manager to join our Resident Services.  It’s an exciting time to be starting at Brent Council, as we are pursuing an ambitious transformation agenda that puts the Brent...


  • Wembley, United Kingdom Brent Council-Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Area Repairs and Voids Manager to join our Resident Services team at Brent Housing Management. As a key member of our team, you will be responsible for delivering a sector-leading customer experience for our residents.Key ResponsibilitiesContract manage Responsive Repairs specialist contractors,...


  • Wembley, United Kingdom CIH International Housing Group Full time

    Job Title: Housing Support SpecialistAbout the Role:As a Housing Support Specialist, you will be working with homeless clients who are victims of domestic abuse. Your role will involve delivering intensive, specialist support to ensure better coordination between different areas within and outside the council providing domestic abuse services. You will also...


  • Wembley, United Kingdom CIH International Housing Group Full time

    Job Title: Housing Advice WorkerWe are seeking a compassionate and committed individual to join our team as a Housing Advice Worker. As a key member of our team, you will play a vital role in delivering intensive, specialist support to homeless clients who are victims of domestic abuse.About the RoleThe successful applicant will be responsible for ensuring...


  • Wembley, United Kingdom CIH International Housing Group Full time

    Job Title: Housing Advice WorkerWe are seeking a compassionate and committed individual to join our team as a Housing Advice Worker. As a key member of our team, you will play a vital role in delivering intensive, specialist support to homeless clients who are victims of domestic abuse.About the RoleThe successful applicant will be responsible for ensuring...


  • Wembley, United Kingdom CIH International Housing Group Full time

    Job Title: Housing Advice WorkerWe are seeking a compassionate and committed individual to join our team as a Housing Advice Worker. As a key member of our team, you will be responsible for delivering intensive, specialist support to homeless clients who are victims of domestic abuse.About the RoleThe successful applicant will be responsible for ensuring...


  • Wembley, United Kingdom CIH International Housing Group Full time

    Job Title: Housing Advice WorkerWe are seeking a compassionate and committed individual to join our team as a Housing Advice Worker. As a key member of our team, you will be responsible for delivering intensive, specialist support to homeless clients who are victims of domestic abuse.About the RoleThe successful applicant will be responsible for ensuring...


  • Wembley, United Kingdom STR Group Limited Full time

    Key Responsibilities:• Develop and maintain positive relationships with residents and community members to support ongoing repair and retrofit programs.• Assist in planning and coordinating repair projects, ensuring clear communication about timelines and impacts on residents.• Translate property and customer information accurately into the housing...


  • Wembley, United Kingdom CIH International Housing Group Full time

    Job Summary:The Domestic Abuse Housing Officer will provide intensive, specialist support to homeless clients who are victims of domestic abuse. This role requires a comprehensive understanding of the law relating to domestic abuse and experience of working and supporting key systems in Housing services.Key Responsibilities:Deliver intensive, specialist...

  • Housing Officer

    4 weeks ago


    Wembley, United Kingdom CV-Library Full time

    Housing Officer Brent Be the face of Brent Housing. Provide visible, accessible housing management services on the ground to customers renting homes, owner occupiers and shared owners in the borough. Manage the pre-void function (checking in, and checking out process) promoting the Brent Housing Management brand and create the best experience to new and...

  • Housing Officer

    1 month ago


    Wembley, United Kingdom CV-Library Full time

    We are currently recruiting for a well-established Housing Provider in London for an experienced Housing Patch Manager to cover Wembley and Brent on a temporary basis an initial 3 months. You will be required to manage and coordinate excellent housing estate services within a defined geographical patch. Be the accountable customer facing representative...

  • Housing Manager

    2 weeks ago


    Wembley, United Kingdom CV-Library Full time

    Local Housing Manager Location: Wembley Salary: £29.12 per hour (Umbrella) Job Type: Full-timeWe are seeking a dedicated Local Housing Manager to join our team. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. The...

  • Housing Patch Manager

    3 weeks ago


    Wembley, United Kingdom Reed Property & Construction Full time

    Housing Patch Manager Job DescriptionWe are currently recruiting for a well-established Housing Provider in London for an experienced Housing Patch Manager to cover a defined geographical patch on a temporary basis. You will be required to manage and coordinate excellent housing estate services, be the accountable customer-facing representative across all...