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Housing Repairs Coordinator
3 months ago
Housing Repairs Coordinator
**Location**: North London
**Salary**: £22.03 per hour
A North London Council is seeking a dedicated Housing Repairs Coordinator to join a Council Housing Team. As a Housing Repairs Coordinator, you will be the frontline representative of the Council's Housing Management, ensuring the highest standards of customer care and maintaining the customers' homes in safe, sound, and good repair.
**Key Responsibilities**:
- Provide first contact resolution to customers regarding housing repairs.
- Maintain excellent standards of customer care at all times.
- Proactively support repairs and compliance administration duties.
- Anticipate customer queries and provide timely updates through system records or direct communications.
**Experience Required**:
- Relevant experience in a housing discipline, particularly dealing with responsive repairs or similar.
- Previous experience in a busy customer service environment.
- Ability to handle customers of all levels, including in difficult circumstances.
- Working knowledge of Northgate or other computerized housing packages.
**Salary**: £22.03 per hour
**Benefits**:
- Company pension
- Employee discount
- Referral programme
Work Location: Hybrid remote in Wembley
Reference ID: VR/43776/DC
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