IT Support Specialist

2 weeks ago


Witham, Essex, United Kingdom DD Full time
Main Duties and Responsibilities
  • Work with service desk tools and technology to commercially deliver IT services.
  • Troubleshoot and resolve customer issues on hardware and software.
  • Perform advanced remote troubleshooting using diagnostic techniques and pertinent questions.
  • Complete daily system checks, provide cover for daily backups and maintain workstations, networking equipment and servers.
  • Manage customer expectations, provide timely updates and prioritise workload to meet deadlines.
  • Work closely with support teams to resolve ongoing issues and recover from major system failures.
Technical Competencies & Skills
  • Knowledge or certification of best practice frameworks.
  • Systems Management via SCCM and Intune.
  • Client and Server Troubleshooting.
  • Confident in answering calls and emails from colleagues.
  • Knowledge of network setup, management and troubleshooting.
  • Basic SQL Knowledge.
  • Device hardware knowledge and experience.
  • Knowledge/experience around the Microsoft Dynamics suite.
About DD

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