IT Support Specialist
1 day ago
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at ATG Entertainment. As a key member of our contact centre operations team, you will play a critical role in ensuring the smooth operation of our systems and providing exceptional customer service.
Key Responsibilities:
- Manage and maintain contact centre software applications, including automatic call distributors (ACDs), interactive voice response (IVR) systems, chat platforms, and workforce management tools.
- Liaise with third-party vendors and service providers to ensure smooth operation of contact centre systems.
- Monitor system performance and health in real-time.
- Oversee the analysis of contact centre data and metrics to gain insights into agent performance, customer behaviour, and operational efficiency.
- Ensure that contact centre systems comply with data protection regulations and security best practices.
About the Role:
This is an exciting opportunity for an experienced customer service professional looking to move into a technical support role. You will work closely with our finance teams to align staffing plans with budgetary constraints and goals.
Requirements:
- Experience in customer service and engagement approaches.
- Knowledge of automatic call distributors (ACDs), interactive voice response (IVR) systems, chat platforms, and workforce management tools.
- Experience analysing data and preparing reports to key stakeholders.
- Experience managing staffing plans to align with budget and business goals.
Benefits:
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Membership
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home
- Opportunities for internal progression/secondments to other departments within the Group
-
Behaviour Support Specialist Position
3 weeks ago
Sunderland, Sunderland, United Kingdom This is an IT support group Full timeAbout the RoleWe are looking for a Behaviour Support Specialist to support the promotion of good behaviour in our school. The ideal candidate will have experience in behaviour management and be able to deliver training on effective strategies.Main ResponsibilitiesSupport colleagues in promoting positive behaviour among pupils.Work with Senior Leaders to...
-
Mental Health Support Specialist
2 weeks ago
Sunderland, Sunderland, United Kingdom This is an IT support group Full timeAbout the Role:We are seeking a highly motivated and compassionate Mental Health Support Specialist to join our team in Sunderland. As a key member of our Primary Care Mental Health Service, you will work directly with adults experiencing various mental health difficulties, providing psychological interventions and support to meet their biopsychosocial...
-
Social Services Support Professional
1 day ago
Sunderland, Sunderland, United Kingdom This is an IT support group Full timeAbout UsChanging Lives, a nationwide charity, empowers individuals facing life's most challenging circumstances to drive positive change. By offering the right support, anyone can transform their life for the better.We provide vital services across the country, assisting thousands of people annually who are grappling with homelessness, addiction,...
-
Primary Care Mental Health Practitioner
3 weeks ago
Sunderland, Sunderland, United Kingdom This is an IT support group Full timeJob SummaryWe are recruiting a motivated and empathetic Mental Health and Wellbeing Support Worker to support adults experiencing complex mental health needs in Sunderland, Washington, and the Coalfields. Working collaboratively with Primary Care Mental Health Practitioners (PCMHPs), you will develop and implement holistic care plans that address each...
-
Adults Mental Health Support Worker
3 weeks ago
Sunderland, Sunderland, United Kingdom This is an IT support group Full timeJob OverviewThis is an exciting opportunity to work as a Mental Health and Wellbeing Support Worker within the Primary Care Networks (PCNS) in Sunderland, Washington, and the Coalfields. The successful post holder will work directly with adults who experience various moderate/complex mental health difficulties.About the RoleThe Mental Health and Wellbeing...
-
Cloud Architecture Specialist
2 weeks ago
Sunderland, Sunderland, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Cloud Architecture SpecialistAbout the Company:Hays Technology is a leading provider of technology solutions, serving clients across various industries. Our mission is to deliver innovative solutions that drive business success.Job Description:We are seeking a skilled Cloud Architecture Specialist to join our team. As a key member of our...
-
Youth Care Specialist
16 hours ago
Sunderland, Sunderland, United Kingdom This is an IT support group Full timeJob DescriptionWe are seeking an enthusiastic and dedicated individual to join our Housing and Homelessness Services team as a Adult Care Worker Apprentice. In this role, you will play a critical part in supporting vulnerable populations to achieve stability and independence.Your Key Responsibilities:Develop and maintain strong relationships with clients,...
-
Energy Support Specialist
3 weeks ago
Sunderland, Sunderland, United Kingdom North East Ambition Full timeNorth East Ambition is recruiting for a dedicated Energy Support Specialist to support local people in need.Job Summary:This full-time role involves providing specialist advice on energy, fuel poverty, debt, income maximisation, housing, and supporting vulnerable clients.The successful candidate will have a strong interest in these areas and be able to work...
-
Personalised Care Coordinator
13 hours ago
Sunderland, Sunderland, United Kingdom This is an IT support group Full timeJob Description: Orchard Care Homes is a specialist care provider dedicated to delivering high-quality individual care to meet the person's needs. We are seeking a compassionate and skilled Senior Care Assistant to join our team at Ashlea Lodge, working closely with external professionals, individuals, and relatives to provide seamless care services. If you...
-
Talent Development Specialist
14 hours ago
Sunderland, Sunderland, United Kingdom This is an IT support group Full timeCompany Overview: Our university is committed to creating a supportive and inclusive learning environment that fosters academic excellence and student success. We are seeking an exceptional individual to join our Student Communities Team in Sunderland.Salary: The successful candidate can expect a competitive salary of £32,000 per annum, reflecting the...
-
Learning Support Specialist
3 months ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £18,000 - £23,000beBee Professionals in Sunderland is seeking a dedicated Learning Support Specialist to provide individualized support to students with special educational needs. This role involves working closely with teachers to develop and implement individualized education plans (IEPs) and creating a positive and inclusive learning environment.Key...
-
Family Support Specialist
3 weeks ago
Sunderland, Sunderland, United Kingdom Together for Children Sunderland Full timeJob Title: Family Support SpecialistLocation: Sunderland, UKEstimated Salary: £25,584 - £27,269 per annum (pro rata for part-time)About the Role:We are seeking a skilled and compassionate Family Support Specialist to join our team in Sunderland. As a Family Support Specialist, you will play a vital role in supporting vulnerable children and their families,...
-
Residential Support Specialist
3 weeks ago
Sunderland, Sunderland, United Kingdom Staff Power Group Limited Full timeJob Title: Residential Support SpecialistWe are seeking experienced specialists to support children and young people in residential settings. The ideal candidate will have experience working with vulnerable individuals and be able to work effectively in a variety of settings.Key Responsibilities:Provide support to children and young people, enabling them to...
-
Family Support Specialist
1 day ago
Sunderland, Sunderland, United Kingdom Together for Children Sunderland Full time**Job Summary**We are seeking a dedicated Family Support Specialist to join our team in Sunderland. As a Family Support Specialist, you will play a vital role in supporting vulnerable children and their families.**Key Responsibilities**To provide emotional support and guidance to children with disabilities or complex needsTo help children access social,...
-
Education Support Specialist
1 month ago
Sunderland, Sunderland, United Kingdom Protocol Education Ltd Full timeJob DescriptionWe are seeking a motivated and caring Education Support Specialist to join our team at Protocol Education Ltd. As an Education Support Specialist, you will work with students facing various challenges, such as Autism, SEH, Learning Difficulties, and behavioural issues.Key Responsibilities:Motivate and connect with students, offering...
-
Education Support Specialist
3 weeks ago
Sunderland, Sunderland, United Kingdom Teaching Personnel Full timeJob Title: Education Support SpecialistWe are seeking a dedicated and experienced education support specialist to join our team at a Primary School in Sunderland.The successful candidate will support teachers in the classroom, work with small groups or individual students, and help create a positive learning environment for all pupils.About the...
-
Academic Support Specialist
4 weeks ago
Sunderland, Sunderland, United Kingdom Protocol Education Ltd Full timeJob Title: Academic Support SpecialistAbout the Role: We are seeking an experienced SEN Teaching Assistant to join our team at Protocol Education Ltd. As an Academic Support Specialist, you will work closely with children who require additional support due to Special Educational Needs and Disabilities (SEND).Key Responsibilities:Support children with SEND in...
-
Educational Support Specialist
3 weeks ago
Sunderland, Sunderland, United Kingdom TeacherActive Full timeJob Title: Educational Support SpecialistLocation: SunderlandWe are currently seeking an experienced Educational Support Specialist to join our team at a PRU in Sunderland. The successful candidate will have a strong background in working with students who require additional support.About the Role:Provide individualized support to students who require extra...
-
Disability Support Specialist
1 day ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £20,000 - £25,000We are recruiting a Disability Support Specialist to join our team at beBee Professionals in Sunderland, working closely with individuals with disabilities to identify and meet their needs.About the Job:This role involves providing expert support to service users, promoting independence and encouraging participation in community and social...
-
Care Support Specialist
1 week ago
Sunderland, Sunderland, United Kingdom Four Seasons Health Care Limited Full timeCare Support SpecialistEstimated salary: £22,000 - £28,000 per annum.We are seeking a highly motivated and caring individual to join our team as a Care Support Specialist at Maple Lodge in Sunderland. As a leading healthcare provider in the UK, we offer a range of benefits and opportunities for growth and development.Job Description:Delivering Quality...