Customer Support Specialist

1 month ago


York, York City, United Kingdom Edmund Optics India Private Limited Full time
Product Support Engineer - German Speaker (f/m/d)

We're seeking a skilled Product Support Engineer to join our team in Europe. As a key player in our customer support team, you'll be the go-to expert for technical assistance, helping customers select the perfect product for their needs and managing accounts.

Key Responsibilities:
  • Providing technical guidance and product recommendations to customers
  • Handling customer inquiries and managing accounts with precision
  • Collaborating with global teams to support marketing initiatives and drive business growth
Requirements:

To succeed in this role, you'll need a Bachelor's degree in Science or Engineering, fluency in German and English, and proficiency in MS Office. Strong communication and problem-solving skills are essential for this position.

  • Bachelor's degree in Science or Engineering
  • Fluent in German and English
  • Proficient with MS Office
  • Strong communication and problem-solving skills
What We Offer:
  • Company pension scheme
  • Private medical & dental insurance
  • Extensive training and development opportunities
  • Subsidized gym membership
  • Cycle to Work scheme / Jobbike program
  • Company events
  • A dynamic and inclusive work environment


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