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Customer Product Support Specialist

2 months ago

York, York City, United Kingdom Edmund Optics India Private Limited Full time
Job Summary

We are seeking a highly skilled Product Support Technical Specialist to join our team at Edmund Optics India Private Limited. As a key member of our customer support team, you will be responsible for providing technical assistance and product recommendations to our customers in Europe.

Key Responsibilities:
  • Provide technical assistance and product recommendations to customers via phone, email, and other communication channels.
  • Handle customer inquiries and manage accounts in a professional and timely manner.
  • Collaborate with global teams to support marketing initiatives and product development.
  • Stay up-to-date with product knowledge and technical developments to provide expert advice to customers.
Requirements:
  • Bachelor's degree in Science or Engineering.
  • Fluent in German and English.
  • Proficient with MS Office.
  • Strong communication and problem-solving skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.