Customer Product Support Specialist

2 months ago


York, York City, United Kingdom Edmund Optics, Ltd. Full time
About Edmund Optics, Ltd.

We are a leading provider of off-the-shelf optical components, dedicated to enabling innovative technologies across various industries.

Job Summary

We are seeking a highly skilled Customer Product Support Specialist to join our team. As a key player in our customer support team, you will be responsible for providing technical assistance and product recommendations to our customers in Europe.

Key Responsibilities:
  • Technical Assistance: Provide expert technical support to customers, helping them select the perfect product for their needs.
  • Customer Inquiries: Handle customer inquiries and manage accounts, ensuring timely and effective resolution of issues.
  • Collaboration: Collaborate with global teams and support marketing initiatives, contributing to the growth and success of our business.
Requirements:
  • Education: Bachelor's degree in Science or Engineering.
  • Language Skills: Fluency in German and English.
  • Technical Skills: Proficient with MS Office.
  • Soft Skills: Strong communication and problem-solving skills.
What We Offer:
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Benefits: A range of benefits, including a company pension scheme, private medical and dental insurance, and extensive training and development opportunities.
  • Work-Life Balance: A supportive work environment that encourages work-life balance and allows you to achieve your goals.


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