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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Essential Recruitment. As a key member of our branch support team, you will be responsible for providing exceptional customer service to our clients and colleagues.
Key Responsibilities- Provide high-quality customer service to clients and colleagues through various communication channels.
- Work closely with the Customer Service Managers and Team Leaders to maintain high standards of branch administration and provide training and feedback.
- Assist in the development and implementation of new systems, policies, and procedures to support savings operations.
- Monitor and maintain the accuracy of customer data related to savings accounts.
- Report to the Savings Operations Manager on workflow and resource matters.
- Support the team in delivering new software releases and provide regular updates and reports on software testing.
- Ensure procedures are updated in response to systems updates and other changes.
- Test new savings product releases and rate changes before release.
- Assist with regulatory changes to rules, guidance, and tax introduced by the FCA, PRA, and HMRC.
- Contribute to the effective running of the department to ensure it meets all audit and compliance requirements.
- Provide support and training to colleagues on system and process updates.
- A passion for customer service and a commitment to delivering a positive experience.
- Confident communication skills, including face-to-face conversations, telephone calls, and written communication.
- Attention to detail to accurately action customer applications and queries.
- The ability to promote our products and services to clients.
- Team working skills to support colleagues and contribute to a positive team environment.
- Community-mindedness and a willingness to participate in community initiatives.
- A positive can-do mindset and a willingness to learn and adapt.
- Flexibility to work Saturdays and support other branches as needed.