Operational Communications Specialist
3 weeks ago
This is a unique opportunity to contribute to the success of City & Guilds as an Operational Communications Specialist, reporting to the Senior Operations Manager within our centre operations arm. You will be responsible for end-to-end operational communications to ensure effective implementation and delivery of key business processes into centres.
Key Responsibilities- Plan and deliver communication-related projects across operational teams, ensuring seamless execution and timely delivery.
- Design and implement communication plans that align to existing product timelines, fostering a culture of collaboration and innovation.
- Project manage the delivery of key customer-facing generic documents and collateral, working across teams to ensure relevant stakeholders contribute to these key documents.
- Centralise day-to-day customer comms and track management tools, providing valuable insights to inform business decisions.
- Requirements gathering, design, and delivery of exam office training materials, business processes, and support documentation to improve centre behaviour on exam management.
- Line management of an Operational Delivery Coordinator, providing guidance and support to ensure team success.
The right candidate should be able to demonstrate a range of skills and experience, including:
- Demonstrable experience in writing customer-facing communication and documentation, with a focus on clarity and concision.
- Knowledge of or experience in working in a college/school exams office setting, with a deep understanding of the industry.
- Proficient in designing clear, concise, and standardised communications, with a keen eye for detail.
- Knowledge of mail-merge, DotDigital, or similar, as well as management of databases, MS List, etc.
- Experience in delivering slick presentations and/or training to large audiences, with a focus on engaging and informing.
- Strong computer literacy, including use of Microsoft Word, Excel, PowerPoint, Teams, SharePoint.
- Ability to cut through jargon and complexity to present and explain information to customers simply, with a focus on customer-centricity.
City & Guilds is a world-renowned organisation that supports almost five million people each year to develop skills that help them into a job, develop on that job, and to prepare for their next job. We partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations, and wider society.
We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations, and economies to develop their skills for growth.
What We OfferWe offer the opportunity to work in an innovative, engaging, and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You'll receive an excellent benefits package, which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities, and much more.
We welcome a discussion about how this role could work flexibly for you, for example, work pattern, hours, or location.
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