Service Administrator Position

4 weeks ago


Chessington, Greater London, United Kingdom FAFS Fire & Security Full time

Job Title: Service Administrator Position

About the Role:

We are seeking a highly organized and detail-oriented Service Administrator to join our team at FAFS Fire & Security. As a Service Administrator, you will be responsible for coordinating and supporting the administrative functions of our service department.

Key Responsibilities:

  • Serve as the main point of contact for customers regarding service inquiries, scheduling, and general support.
  • Schedule and coordinate service appointments, ensuring that technicians' calendars are efficiently managed.
  • Maintain accurate service records, including work orders, service reports, customer details, and equipment information.
  • Assist with invoicing customers for services rendered, ensuring accuracy of billing information and service charges.
  • Track and report on service team performance, including service completion times, customer satisfaction, and other key metrics.

Requirements:

  • Strong organizational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite and service management software.
  • Ability to work independently and as part of a team.
  • High attention to detail and strong problem-solving skills.

About Us:

FAFS Fire & Security is a regionally focused business that provides a bespoke and reactive service to our clients. We are committed to delivering exceptional service and are looking for a talented individual to join our team.



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