Service Administrator Position
4 weeks ago
Job Title: Service Administrator Position
About the Role:
We are seeking a highly organized and detail-oriented Service Administrator to join our team at FAFS Fire & Security. As a Service Administrator, you will be responsible for coordinating and supporting the administrative functions of our service department.
Key Responsibilities:
- Serve as the main point of contact for customers regarding service inquiries, scheduling, and general support.
- Schedule and coordinate service appointments, ensuring that technicians' calendars are efficiently managed.
- Maintain accurate service records, including work orders, service reports, customer details, and equipment information.
- Assist with invoicing customers for services rendered, ensuring accuracy of billing information and service charges.
- Track and report on service team performance, including service completion times, customer satisfaction, and other key metrics.
Requirements:
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite and service management software.
- Ability to work independently and as part of a team.
- High attention to detail and strong problem-solving skills.
About Us:
FAFS Fire & Security is a regionally focused business that provides a bespoke and reactive service to our clients. We are committed to delivering exceptional service and are looking for a talented individual to join our team.
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