Triage Administrator

About the Role

We are seeking a skilled and compassionate Triage Administrator to join our team at Churchill Medical Centre. As a key member of our multi-disciplinary team, you will play a vital role in providing high-quality, patient-centered care to our population.

Main Responsibilities

• Triage incoming patient contacts via phone and email, directing clinical queries to the Triage Clinician or other healthcare professionals, and administrative queries to the correct member of the team.
• Respond directly to patient queries via email or phone, utilizing your knowledge and skills to provide accurate and compassionate support.
• Work closely with the Pharmacists, Mental Health Worker, Social Prescriber, First Contact Practitioner, GPs, and nurses to ensure patients are directed to the most appropriate member of the practice team.
• Assist in service development through evaluation, audit, and system research, contributing to the improvement of our online triage model.
• Maintain accurate and contemporaneous records of patient interactions, utilizing computer software systems and other mediums as required.

Requirements

• Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare professionals, and administrative staff.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage competing demands.
• A caring and compassionate nature, with a commitment to providing high-quality patient care.
• Ability to learn quickly and adapt to rapid change, with a flexible and proactive approach to work.

What We Offer

As a valued member of our team, you will have access to a range of benefits, including 25 days' annual leave, membership of the NHS Pension scheme, and a competitive salary. We are committed to supporting the further training and development of our staff, and offer opportunities for growth and progression within the practice.