Visitor Centre Operations Coordinator

2 months ago


Faversham, Kent, United Kingdom Shepherd Neame Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Duty Manager at our Visitor Centre. As a key member of our front-of-house team, you will be responsible for ensuring a seamless and memorable experience for our guests and customers.

Key Responsibilities
  • Assist in the day-to-day running of all Visitor Centre spaces and delivery of operations
  • Ensure a welcoming front-of-house presence is delivered to team members and customers at all times
  • Support in identifying opportunities to enhance the customer experience and grow the business
  • Identify new sales leads to maximize business growth
  • Develop relationships with new and existing clients to promote repeat custom
  • Handle customer enquiries for future bookings
  • Support in the running of our functions and events, from setting up rooms to closing down
Requirements
  • Demonstrable experience in a similar role, including but not limited to hospitality or front-of-house
  • Conscientious with a strong commitment to providing excellent customer service to our customers for a memorable event
  • Friendly and approachable with the ability to effectively communicate difficult conversations with external stakeholders, both written and verbal
  • Diligent with a strong attention to detail and accuracy
  • Proficient in Microsoft Office Suite (Word, Excel & Outlook) and data analytical skills
  • Organized to effectively prioritize tasks and work effectively in a fast-paced and agile department, assisting other tasks as required
About Us

Shepherd Neame is Britain's oldest brewer, with a rich history spanning over 300 years. As an independent family business, we pride ourselves on our award-winning Visitor Centre and our commitment to providing exceptional customer experiences. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

We are an inclusive and supportive employer, committed to providing a working environment where all employees feel respected and supported in fulfilling their potential. If you share our values and are passionate about delivering exceptional customer experiences, we would love to hear from you.



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