Customer Experience Ambassador
4 weeks ago
Are you looking for a role that offers flexibility and variety? We are seeking a Customer Experience Ambassador to join our team at Shepherd Neame, a leading brewery and pub estate in Kent.
This is a part-time position that requires you to work on a flexible basis, supporting events, tours, and other functions throughout the week. You will be responsible for delivering excellent customer experiences at weddings, parties, concerts, and other events held at our unique venue in Faversham.
As a Customer Experience Ambassador, you will be the face of our company, providing exceptional service to our customers and ensuring that they have a memorable experience. You will work closely with our team to prepare the Visitor Centre and Ole Brewery Store bars, serve drinks, and close down the venue in alignment with checklists.
We offer a range of benefits, including an hourly wage, 25% discount on food at Shepherd Neame Managed Houses, and access to a mental well-being platform. If you are friendly, adaptable, and have a confident manner, this may be the perfect role for you.
Duties and Responsibilities:
- Prepare the Visitor Centre and Ole Brewery Store bars following a checklist of customer requirements
- Use tills accurately
- Serve drinks in the Visitor Centre and Old Brewery Store bars, dispensing drinks in line with best practice
- Close down the Visitor Centre and bar in alignment with checklists
- Help the team with any functions and wait on guests held at the Brewery
- Ensure that function rooms are prepared in good time for all bookings, including setting out furniture to the required layout and, if required, erecting screens, display boards, etc.
- Promptly clear away and store display and catering equipment after use – washing the latter if required
- From time to time, assist at outside events
- Maintain public and work areas of the Visitor Centre in a clean and tidy state, ensuring that rubbish, waste cardboard, and empty bottles are removed to the correct locations
- Comply with Health & Safety rules and legislation, with consideration for the well-being of self, other employees, visitors, and guests
- Carry out any other duties that may be reasonably requested by the Visitor Centre Manager, Senior Tour Guides, or Visitor Centre Co-ordinators
The Company:
Shepherd Neame is a leading brewery and pub estate in Kent, with a rich history dating back over 300 years. We are an independent family business, proud of our award-winning visitor centre and diverse portfolio of beers and lagers. We employ around 1,500 team members across our pub estate, and more than 270 at our brewery and head office.
We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential. If you think you would be suited to this role, we would welcome your application, regardless of age, disability status, ethnicity, gender, religion, or sexual orientation.
-
Customer Experience Ambassador
2 days ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the RoleWe are seeking an enthusiastic and friendly Customer Experience Ambassador to join our team at Shepherd Neame, a renowned brewery and pub estate based in Faversham, Kent.As a key member of our Visitor Centre team, you will be responsible for delivering exceptional customer experiences at various events, including weddings, parties, and...
-
Front of House Ambassador
1 week ago
Faversham, Kent, United Kingdom whitbread Full timeWe're currently recruiting for a Front of House position at our Premier Inn in Faversham.As the friendly face of our hotel, you'll use your excellent customer service skills to welcome guests and make them feel at home. You'll be part of a dynamic team that's passionate about delivering exceptional service and ensuring every guest has a great stay with...
-
Bar and Waiting Team Ambassador
2 weeks ago
Faversham, Kent, United Kingdom Loungers Full timeAbout the RoleLoungers is a unique and special place, and that's due in large part to the people who make it happen. As a Front of House Team Member, you'll be a key part of creating an unforgettable experience for our customers.Your Key ResponsibilitiesDeliver exceptional customer service by making every guest feel welcome and comfortableWork with the...
-
Hospitality Team Member
17 hours ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout Shepherd NeameShepherd Neame is an independent family business with a rich history spanning over 300 years. We pride ourselves on providing an inclusive and supportive working environment where all employees feel valued and empowered to grow.
-
Bar Team Leader
4 weeks ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeBar Team Leader OpportunityShepherd Neame is seeking a skilled Bar Team Leader to join our team. As a key member of our hospitality team, you will be responsible for leading and developing our team to deliver exceptional customer service and experiences.We are looking for a motivated and enthusiastic individual with experience in leading teams in fast-paced...
-
Fibre Sales Ambassador
2 weeks ago
Faversham, Kent, United Kingdom Substantial Group Full timeRole OverviewWe are seeking a skilled Field Sales Executive to join our team in Faversham. As a Field Sales Executive, you will be responsible for selling our ultrafast and affordable full-fibre broadband services to residents in your designated territory.Key ResponsibilitiesEmbrace door-to-door sales as your primary focus, championing our competitive...
-
Customer Service Coordinator
4 weeks ago
Faversham, Kent, United Kingdom Adecco UK Limited Full timeCustomer Service Administrator RoleWe are seeking a skilled Customer Service Administrator to join our team at Adecco UK Limited. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and accurate responses to customer inquiries.Handle orders,...
-
Hospitality Team Leader
4 weeks ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeRole OverviewShepherd Neame is seeking an experienced and enthusiastic Assistant Manager to join our team. As an ambassador for our brand, this role will involve covering duty manager shifts, supporting the management team in creating an inclusive culture, and leading and developing the team to deliver excellent customer service.Key ResponsibilitiesSupport...
-
Catering Assistant
4 weeks ago
Faversham, Kent, United Kingdom Bartlett Mitchell Full timeAbout the Role:We are seeking a highly motivated and detail-oriented Catering Assistant to join our team at Bartlett Mitchell. As a Catering Assistant, you will be responsible for maintaining the cleanliness and presentation of our restaurant areas, ensuring that our customers receive a high-quality dining experience.Key Responsibilities:Monitor counters and...
-
Senior Team Leader
4 weeks ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeShepherd Neame is seeking a Senior Team Leader to join our team at The Limes, a traditional pub located in the heart of Faversham, Kent. As an ambassador for our brand, this role will see you covering duty manager shifts, supporting the management team with the creation of an inclusive culture within the business and leading and developing the team to ensure...
-
Faversham, Kent, United Kingdom Kent County Council Full timeCompany OverviewKent County Council's Unaccompanied Asylum-Seeking Childrens Service is a critical unit that ensures the safe and timely transfer of unaccompanied asylum-seeking children from the care of Kent County Council to other local authorities under the National Transfer Scheme (NTS).Job SummaryWe are seeking an experienced Business Support Officer to...
-
Duty Manager
1 month ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeJob Title: Duty ManagerWe are seeking a highly organized and customer-focused individual to join our team as a Duty Manager at our Visitor Centre. As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient day-to-day operations of our Visitor Centre functions.Key Responsibilities:Assist in the day-to-day running...
-
Hospitality Team Member
4 weeks ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the RoleWe are seeking a motivated and enthusiastic individual to join our team as a Bar & Restaurant Team Member in Faversham. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a memorable experience in our pub.Key Responsibilities:Provide a warm welcome to our...
-
Housekeeper (Bank) Assistant
4 weeks ago
Faversham, Kent, United Kingdom Anchor Full timeAbout the RoleWe are seeking a highly organized and empathetic Housekeeper (Bank) to join our team at Anchor. As a key member of our cleaning team, you will be responsible for ensuring our locations are clean, safe, and welcoming for our customers.Key ResponsibilitiesEnsure the location is clean, pleasant, and safe for customers.Use cleaning products...
-
Duty Manager
4 weeks ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAre you a proactive and friendly professional with strong administrative skills looking for a new challenge? We have a unique opportunity for a Duty Supervisor to play a vital role in ensuring the smooth and efficient day-to-day operations of our Visitor Centre functions.The ideal candidate will have demonstrable experience in a similar role, including but...
-
New Homes Sales Representative
3 weeks ago
Faversham, Kent, United Kingdom Kings Permanent Recruitment for Estate Agents & Financial Services Professionals Full timeNew Homes Sales Consultant - Role Description:We are seeking an experienced New Homes Sales Consultant to join our team at Kings Permanent Recruitment for Estate Agents & Financial Services Professionals. As a New Homes Sales Consultant, you will be responsible for establishing great relationships with customers, helping them make their dream move, and...
-
Duty Manager
3 weeks ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the Role:We are seeking a highly organised and proactive Duty Supervisor to play a vital role in ensuring the smooth day-to-day operations of our Visitor Centre functions.As part of a team of 6, including you, you will work closely with our tour guides and assistants as well as internal stakeholders in our Property, Brewing and Retail departments.Key...
-
Catering Team Member
4 weeks ago
Faversham, Kent, United Kingdom Bartlett Mitchell Full timeAbout the Role:We are seeking a skilled Catering Team Member to join our team at Bartlett Mitchell. As a Catering Team Member, you will be responsible for ensuring the cleanliness and presentation of our restaurant areas, including counters and chillers. You will also be responsible for providing prompt and efficient service to our customers, communicating...
-
Housekeeper
4 weeks ago
Faversham, Kent, United Kingdom Anchor Full timeAnchor is seeking a skilled Housekeeper to join our team. As a Housekeeper, you will be responsible for ensuring that our locations are clean, pleasant, and safe for our customers.Key Responsibilities:Ensuring that cleaning products are used effectively and in accordance with health and safety procedures.Maintaining a high standard of cleanliness and...
-
Bar Team Member Position
3 weeks ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeShepherd Neame is on the lookout for part-time team members to provide exceptional customer service in a lively bar environment. Based in one of the prettiest village greens in England, the Oak on the Green offers a unique opportunity to develop your skills in a renowned brewery's Managed House.About the Role:Deliver a warm welcome to customers and ensure...