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TRICARE Beneficiary Services Representative

2 months ago

Lakenheath, Suffolk, United Kingdom 00100 LEIDOS, INC. Full time
Job Summary

We are seeking a highly skilled and experienced TRICARE Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide critical support to military families by assisting with TRICARE enrollment, benefits education, and customer service.

Key Responsibilities
  • Verify benefits eligibility and process enrollments, disenrollments, and transfers using the Defense Online Enrollment System and other relevant systems.
  • Resolve enrollment discrepancies and run weekly reports to ensure accurate data.
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries via phone and in-person.
  • Collect, process, and disseminate transfer information for active-duty portability/disenrollment processes.
  • Conduct briefings for In Processing, Out Processing, Maternity, and other relevant events.
  • Provide basic claims assistance and collect and record Health Information into applicable systems.
  • Assess and address beneficiary questions and concerns, referring as needed to ensure timely resolution.
  • Collect and report daily activities performed and maintain confidentiality and proper handling of Protected Health Information.
Requirements
  • High school diploma or GED required.
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee.
  • Must be a US Citizen to be considered for this position.
  • Eligible for and maintain ADP II/IT II clearance.
  • Three years' cumulative experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment.
Preferred Qualifications
  • Fluent in English.
  • Proficient in written and oral communications.
  • Effective presentation skills.
  • Computer literate with Internet research experience.
  • Proficient with Microsoft Office 2010 or later applications.
About Leidos

Leidos is a leading provider of innovative solutions for the defense, intelligence, and homeland security markets. We take pride in making a difference for our customers and the communities we serve.