TRICARE Beneficiary Services Representative

2 weeks ago


Lakenheath, Suffolk, United Kingdom 00100 LEIDOS, INC. Full time
Job Summary

We are seeking a highly skilled and detail-oriented TRICARE Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to military families, ensuring they receive the best possible healthcare benefits.

Key Responsibilities
  • Verify benefits eligibility and process enrollments, disenrollments, and transfers using the Defense Online Enrollment System and other relevant systems.
  • Resolve enrollment discrepancies and run weekly reports to ensure accuracy and efficiency.
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries via phone and in-person.
  • Collect, process, retrieve, and disseminate transfer information for active-duty portability/disenrollment processes.
  • Conduct briefings for In Processing, Out Processing, Maternity, and other relevant events.
  • Provide basic claims assistance and collect and record Health Information into applicable systems.
  • Assess and address beneficiary questions and concerns, referring as needed to ensure timely resolution.
  • Collect and report information on daily activities performed and maintain confidentiality and proper handling of Protected Health Information.
Requirements
  • High school diploma or GED required.
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee.
  • Must be a US Citizen to be considered for this position.
  • Be eligible for and maintain ADP II/IT II clearance.
  • Three years' cumulative experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment.
Preferred Qualifications
  • Fluent in English.
  • Proficient in written and oral communications.
  • Effective presentation skills.
  • Computer literate with Internet research experience.
  • Proficient with Microsoft Office 2010 or later applications.
About Leidos

Leidos is a leading provider of healthcare services and solutions to the U.S. Department of Defense and other government agencies. We are committed to delivering exceptional customer service and support to our clients, and we are seeking talented individuals like you to join our team.



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