Supervisor - Team Leader

2 days ago

London, Greater London, United Kingdom Urban Pubs & Bars Full time

About the Role:

We are seeking a highly skilled and experienced Supervisor to join our team at Urban Pubs & Bars. As a Supervisor, you will be responsible for leading a team of bar staff to deliver exceptional customer service and ensure the smooth operation of our premium food and bar establishments.

Key Responsibilities:

  • Lead a team of bar staff to deliver service excellence and ensure high standards of customer service
  • Liaise with the kitchen team to deliver a great customer experience and ensure seamless communication
  • Take responsibility for your team on shift to ensure service standards and safety expectations are met
  • Train and develop your team to ensure they have the knowledge needed to provide an unforgettable experience
  • Deal with customer queries quickly and professionally
  • Support the Management team to deliver set goals and objectives
  • Promote and market the venue, private hire spaces, and events to our customers

What We Offer:

  • Competitive hourly rate + tronc (high service charge site)
  • Career progression and promotion opportunities with regular new openings
  • Creativity and flair in a fast-paced and dynamic environment
  • Discounts across all our pubs, bars, and restaurants
  • Regular incentives and socials in a fun and family-oriented atmosphere
  • Access to your wages at any time via Wagestream
  • Birthday off on us
  • Awesome referral scheme - earn up to £1000 per successful referral
  • 10% off Gym membership
  • 30% off grooming and hair salons
  • Employee Assistance Programme (EAP)
  • Cycle to work scheme

About Us:

Urban Pubs & Bars is a fast-growing and independent London-based hospitality group with a diverse range of pubs, bars, and restaurants. We are proud to be part of the award-winning Urban Pubs & Bars, recognized for our exceptional customer service and commitment to excellence.

Get in Touch:

If you are a motivated and experienced Supervisor looking for a new challenge, we would love to hear from you. Please get in touch to schedule a show around and discuss how you can contribute to our team's success.

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