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Social Care Direct Advisor

2 months ago

Chelmsford cm qh, United Kingdom Essex County Council Full time
Job Title: Social Care Direct Advisor

We are seeking a highly motivated and organized individual to join our team as a Social Care Direct Advisor. As a key member of our Emergency Duty Service, you will play a vital role in providing essential support to vulnerable adults and children in Essex.

Key Responsibilities:

  • Respond to enquiries and requests from service users, providing accurate and up-to-date information and advice on Social Care policies and services.
  • Identify and respond to urgent or critical situations, escalating referrals to EDS Social Workers as necessary.
  • Provide excellent customer service, working collaboratively with colleagues to ensure seamless support to service users.
  • Maintain accurate records, ensuring compliance with data recording legislation and guidance.

Requirements:

  • Educated to GCSE level or equivalent by experience.
  • Excellent typing and office-based skills.
  • Experience of working under pressure in a busy office environment.
  • A working knowledge of standard ICT software and systems, particularly MS Word and Excel.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Full training and development opportunities to enhance your skills and knowledge.

About Us:

Essex County Council is a Disability Confident Leader, committed to interview all disabled applicants who choose to apply under our Job Interview Scheme. We are also committed to interview all veterans and care leavers who meet the minimum requirements of the role.

Join our team and be part of an organization that values diversity, inclusion, and social responsibility.